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ORDER STATUS

Can I edit or cancel my order?

Contact Us! We’ll do our best to accommodate your request to change or cancel your order. However, if it has already been packed up, we won’t be able to make changes or cancel it. If you need to edit your order:. Please email us from the address used

My order has missing or damaged items.

If an item is missing from your order please let us know as soon as possible and we'll work with you to make it right. Often smaller items are wrapped in packing paper, which can make them harder to find, or are included in other packaging. If your p

My order never arrived!

If you received an email with tracking information showing that your package was delivered but it's not where it is supposed to be, please start by checking with your neighbors and your local post office or customs office. Sometimes, packages can be

I received the wrong item in my order!

We're really sorry about the mix-up! Thank you for giving us a chance to make it right. If you received the wrong item please let us know your order number, the item you originally ordered, and the item you received. For quicker resolution, including

How do I leave a note on my order?

On the Shopping Cart page you will see a place "Add a Note to my Order" on the lower left-hand side under the products you have in your cart. You can leave a note here for the recipient of your order or for our Customer Care team.