You'll also receive an email from us when your order has shipped, which will include tracking information. Or you can sign in by clicking the My Account link at the top of our site. From there you can view details about your order status. Once you re
You'll receive an email from us when your order has shipped, which will include tracking information. You can also log in to your My Account page to view the tracking information there. For international orders, tracking will depend on the shipping m
Contact Us as soon as possible, with your order # if possible. We will make every attempt to accommodate your request to change your order, however, if it is already in the process of being fulfilled, we cannot make any changes or cancel your order.
Generally, you can cancel your order if it has not shipped. The best way is to email us at [email protected] with your order number and "Cancel Order" in the subject line so we can attempt to cancel it. Or, use our Contact Form. However if your ord
If you're missing an item from your order, please let us know and we'll work with you to make it right. Often smaller items are wrapped in the packing paper, which can make them harder to find!. If your package was damaged in shipping, we'll send rep
If you received tracking information from us in an email and it says your package was delivered, we first recommend that you check with your neighbors and/or your local post office (or customs office) first. If your order has been mis-scanned, it wil