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Goulet Pens Customer Help Center

How do I track my order?

My order says "Delivered", I can't find it.

Help! I think my package is lost!

Tracking & Processing Times

Can I edit or cancel my order?

Oops! I gave you an wrong address

Changes & Cancelations

Track, Modify, or Cancel

General Shipping Information

How much is my shipping?

Has my order shipped?

Rates & Delivery Estimates

Shipping Options

What shipping carriers do you use?

FedEx Delivery

Carrier Options

Do you ship to my country?

Do I have to pay duties/customs?

International & Location Rules

Shipping Rates, Carriers, & Locations

My order has missing or damaged items.

I received the wrong item in my order!

Order & Packing Mistakes

General Warranty Guidelines

What will void my warranty?

Return Policy

Returns & Warranty Information

Returns, Broken, & Damaged Items

Where can I find general fountain pen education?

Fountain Pen 101

How do I fill a fountain pen from an ink sample vial?

How do I install an ink cartridge?

Can I refill a cartridge?

Filling & Using Your pen

How should I hold my fountain pen to avoid writing difficulties?

Why is my pen writing so wet? There's too much ink!

Writing & Performance Troubleshooting

Pelikan Warranty

Pelikan

What is Pilot's warranty policy?

What converter/cartridge works with a Pilot Pen?

Are there replacement nibs available for...?

Pilot Nibs size guide

Why won't my 823 write?

How do I fully fill a Pilot Con-40 or Pilot Con-70?

Pilot Steel Nib Replacement

Pilot

Platinum Warranty

Platinum

What converter/cartridge works with a Sailor Pen?

What's the difference between the Sailor nibs?

Where is the nib for my Sailor Hocoro?

Where is the feed for my Sailor Hocoro pen?

Does Sailor sell replacement nibs?

What is Sailor's warranty?

Sailor

Does TWSBI sell replacement nibs?

Does the TWSBI ECO have replacement nibs?

What cartridge/converter will work with my TWSBI?

Do I need to take my TWSBI apart before I use it?

How do I put my TWSBI pen back together?

What is TWSBI's warranty policy?

TWSBI

What is Visconti's warranty policy?

Do you sell Visconti Replacement nibs?

Why won't my Visconti Homo Sapiens write?

What cartridge/converter works with my Visconti Pen?

Visconti

What is Conklin's warranty policy?

Conklin

What is Diplomat's Warranty?

Diplomat

What is Esterbrook's Warranty?

Esterbrook

Does LAMY Sell replacement nibs for the LAMY 2000?

Does LAMY sell replacement nibs?

Why is there blue ink in my new LAMY pen

What is LAMY's warranty policy?

What cartridge/converter works with LAMY pens?

LAMY

What is Monteverde's warranty policy?

Monteverde

Where can I find the Noodler's pen instruction sheets?

Noodler's Warranty Information

Noodler's

What is Opus 88's Warranty?

Opus 88

Brand Specific Information

Fountain Pen 101, Care, Warranty & Brand Info

How do I access my Wishlist?

What’s Included with each item: How to Find Product Details and Add-Ons

Where can I find all the technical specs about an item?

How do I use my email/SMS coupon?

How do I add my birthday for an extra coupon?

How long can items stay in my cart and will they be saved?

How can I stay updated on restocks?

Can I include a personalized note with my order?

How do I delete my account?

What is the Bottom Shelf?

Why isn't my birthday and/or welcome code working?

How should I deal with a slow-loading website when attempting to order products?

Account & Profile Management

How do I leave a note on my order?

How can I find things on your website?

Cartridge and Converter Compatibility Guide

Where can I compare inks to each other?

Where can I compare writing examples?

How to use the Compare Feature

What payments do you accept?

Do I have to pay US State sales tax?

When will my credit card be charged?

Do you offer currency conversion?

How do I redeem a gift card?

How to Pay with Multiple Gift Cards and Payment Methods

PayPal Checkout Questions

What regular discounts do you offer?

Do you offer any military discounts?

Do you offer price matching?

Where do I enter my birthday code?

Pricing, Discounts, & Checkout Issues

How often do you send marketing emails?

How long will it take to receive my welcome coupon after I sign up?

How do I sign up for marketing SMS (text messages)?

I've signed up but I'm not receiving newsletters. Can you help me?

How do I unsubscribe from marketing/SMS text messages?

How can I stop receiving product review request emails?

How can I stop receiving abandoned cart reminder emails?

How can I submit a product review if the email link does not work?

How do I sign up for the email newsletter?

Account, Emails, & Profile Management

How do I create an account?

How do I edit my account information?

ACCOUNT QUESTIONS

How to Un-enroll in Shop Pay

Shop App & Shop Pay

Website & Checkout Support

How do I contact you?

Do you have a physical retail storefront?

Can I get a tour of the warehouse?

Where can I find out the value of an antique or discontinued pen?

How do I request a special edition pen or provide feedback on product selection?

Do you offer engraving services?

Do you have donation programs?

Can I return my empty ink sample vials to you?

What is the difference between wet and dry-writing inks?

What should I do if ink leaked in transit?

Can I pick up my order if I live nearby?

Everything Else

Need to change your shipping address, add an ink sample, or see when your package will arrive? Track your delivery, update your order details, or cancel your purchase right here.

Find domestic and international shipping rates, see our free shipping limits, view carrier options, and check where we can ship to.

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