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Need help with your order? Check out our self-service customer portal here for answers to your questions.

Goulet Pens Customer Help Center

How does the ordering process work?

Can I pre-order an item?

How do I purchase a gift card?

How do I add an order to my account if I was logged out during purchase?

How do I request a copy of my invoice?

What is the Shop App and do I need it?

What is Shop Pay and do I need it?

GENERAL ORDER QUESTIONS

Can I edit or cancel my order?

My order has missing or damaged items.

My order never arrived!

I received the wrong item in my order!

How do I leave a note on my order?

ORDER STATUS

What payments do you accept?

Do I have to pay sales tax?

Do I have to pay duties/customs?

When will my credit card be charged?

What are Shop Pay and the Shop App?

Do you offer currency conversion?

How do I redeem a gift card?

How to Pay with Multiple Gift Cards and Payment Methods

PayPal Checkout Questions

PAYMENTS & TAXES

What regular discounts do you offer?

Do you offer any military discounts?

Do you offer price matching?

Where do I enter my birthday code?

DISCOUNTS

ORDER QUESTIONS

General Shipping Information

Shipping Options Guide

How much is my shipping?

Has my order shipped?

Can I ship my order to a different address than my billing address?

What shipping carriers do you use?

How do I track my order?

Oops! I gave you an wrong address

Help! I think my package got lost!

Can I pick up my order if I live nearby?

What if I need my order by a specific date?

My order says "Delivered", I can't find it.

DOMESTIC SHIPPING

Do you ship to my country?

INTERNATIONAL SHIPPING

SHIPPING

General Warranty Guidelines

Return Policy

What will void my warranty?

RETURNS & WARRANTY INFORMATION

What is Conklin's warranty policy?

Conklin

What is Diplomat's Warranty?

Diplomat

What is Esterbrook's Warranty?

Esterbrook

Does LAMY Sell replacement nibs for the LAMY 2000?

Does LAMY sell replacement nibs?

Why is there blue ink in my new LAMY pen

What is LAMY's warranty policy?

What cartridge/converter works with LAMY pens?

LAMY

What is Monteverde's warranty policy?

Monteverde

Where can I find the Noodler's pen instruction sheets?

Noodler's

What is Opus 88's Warranty?

Opus 88

Pelikan Warranty

Pelikan

What is Pilot's warranty policy?

What converter/cartridge works with a Pilot Pen?

Are there replacement nibs available for...?

Pilot Nibs size guide

Why won't my 823 write?

How do I fully fill a Pilot Con-40 or Pilot Con-70?

Pilot Steel Nib Replacement

Pilot

What is the Pineider warranty?

Pineider

Platinum Warranty

Platinum

What converter/cartridge works with a Sailor Pen?

What's the difference between the Sailor nibs?

Where is the nib for my Sailor Hocoro?

Where is the feed for my Sailor Hocoro pen?

Does Sailor sell replacement nibs?

What is Sailor's warranty?

Sailor

Does TWSBI sell replacement nibs?

Does the TWSBI ECO have replacement nibs?

What cartridge/converter will work with my TWSBI?

Do I need to take my TWSBI apart before I use it?

How do I put my TWSBI pen back together?

What is TWSBI's warranty policy?

TWSBI

What is Visconti's warranty policy?

Do you sell Visconti Replacement nibs?

Why won't my Visconti Homo Sapiens write?

What cartridge/converter works with my Visconti Pen?

Visconti

BRAND SPECIFIC INFO

Where can I find general fountain pen education?

How do I fill a fountain pen from an ink sample vial?

How do I install an ink cartridge?

Why is there moisture in the cartridge-converter?

How should I hold my fountain pen to avoid writing difficulties?

Can I refill a cartridge?

Cartridge and Converter Compatibility Guide

Where can I compare writing examples?

Where can I compare inks to each other?

Do you sell ink samples?

My pen has a high ink flow!

Do you offer pen tests?

Why isn't my ink sample full?

PRODUCT USE QUESTIONS

How should I deal with a slow-loading website when attempting to order products?

My login from your old site won't work.

How do I access my Wishlist?

How do I sign up for the email newsletter?

What’s Included with each item: How to Find Product Details and Add-Ons

How can I find things on your website?

Where can I find all the technical specs about an item?

How do I use my email/SMS coupon?

How do I add my birthday for an extra coupon?

How long can items stay in my cart and will they be saved?

How can I stay updated on restocks or new releases?

Can I include a personalized note with my order?

How do I delete my account?

What is the Bottom Shelf?

Why isn't my birthday and/or welcome code working?

USING OUR SITE

How often do you send marketing emails?

How long will it take to receive my welcome coupon after I sign up?

How do I sign up for marketing SMS (text messages)?

I've signed up but I'm not receiving newsletters. Can you help me?

How do I unsubscribe from marketing/SMS text messages?

How can I stop receiving product review request emails?

How can I stop receiving abandoned cart reminder emails?

How can I submit a product review if the email link does not work?

MARKETING AND EMAILS

How do I create an account?

How do I edit my account information?

I forgot my password. What can I do?

ACCOUNT QUESTIONS

SITE RELATED QUESTIONS

How do I contact you?

Do you have a physical retail storefront?

Can I get a tour of the warehouse?

Where can I find out the value of an antique or discontinued pen?

How do I request a special edition pen or provide feedback on product selection?

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ORDER QUESTIONS

SHIPPING

RETURNS & WARRANTY INFORMATION

BRAND SPECIFIC INFO

PRODUCT USE QUESTIONS

SITE RELATED QUESTIONS

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