We offer FREE Economy Shipping on any Domestic order over $99. Economy Shipping:. Standard Shipping:. Arrival varies depending on location, volume, and other factors. FedEx 2 Day:. FedEx Standard Overnight:. The $99 for free shipping refers to the su

<h2 id="domestic-shipping">Domestic Shipping</h2>We offer FREE Economy Shipping on any Domestic order over $99.Economy Shipping:<ul><li>$7.95* for orders under $99.</li><li>FREE for orders over $99, and for all APO/FPO addresses.</li><li>Ships within 3 business days.</li><li>Arrival varies depending on location, volume, and other factors.&#xA0;</li></ul>Standard Shipping:<ul><li>$9.95* for orders under $99.</li><li>For orders over $99, you can upgrade your free Economy shipping to Standard for only $1.95.</li><li>Ships by the next business day.</li><li>Arrival varies depending on location, volume, and other factors.&#xA0;</li></ul>FedEx 2 Day:&#xA0;<ul><li>$15-17 depending on location.</li><li>FREE for orders over $1000.</li><li>Ships same business day if you order by 11 am Eastern Time (Monday-Friday). Otherwise, ships by the next business day.</li><li>Arrives 2 business days after leaving our warehouse, usually by 4:30 pm your time. No weekend delivery.</li></ul>FedEx Standard Overnight:<ul><li>$39 flat rate.</li><li>Ships same business day if you order by 11 am Eastern Time (Monday-Friday). Otherwise, ships by the next business day.</li><li>Arrives the next business day after leaving our warehouse, usually by 3 pm your time. No weekend delivery.</li></ul>The $99 for free shipping refers to the subtotal after any applied discounts, and before sales tax. The purchase of gift cards does not count towards this minimum order total.*For orders to AK &amp; HI, an additional $1 is added to Economy and Standard shipping fees; FedEx Standard Overnight is not available for these states.Shipping times may be extended due to high volume over the holiday season.<h2 id="internationalshipping">International&#xA0;Shipping:</h2>We welcome orders in almost all countries, as long as our current shipping carriers offer service there.Unfortunately, if you don&apos;t see a shipping method, we cannot ship to that country.We cannot ship a FedEx order to a P.O. Box address.Please note that we have a minimum order threshold of USD $200 (subtotal after discounts and before shipping) for all orders to the United Kingdom.All of our shipping rates are a flat price and will depend on your country. These rates do not include customs fees and taxes that the importing country requires.You are responsible for any customs fees upon receipt. We are not liable for these charges. Regardless of the reason, if your package is returned to us as undeliverable, or failure to pay customs/duties, we will offer a refund of your order minus the original shipping cost and any return fees. We will contact you if your package is returned to discuss your specific options.Standard International:<ul><li>$12-$22 flat rate, depending on your location, available for orders up to $750 in value.</li><li>Ships within 3 business days.</li><li>Limited to No Tracking</li><li>Delivery timeframes will vary based on your country&apos;s customs processes.&#xA0;</li></ul>FedEx International Priority:<ul><li>$36-$48 flat rate depending on your location.</li><li>Our most expedited shipping option.</li><li>Ships same business day if the order is placed by 11 am Eastern Time (Monday-Friday); otherwise, next business day.</li><li>Usually arrives 6-12 days after we ship it. There is no guaranteed delivery date with this method.</li><li>A customs bill will be presented to you upon delivery.&#xA0;</li></ul>FedEx International Economy:<ul><li>$28-$42 flat rate depending on your location.</li><li>Another expedited shipping option, though not as fast as International Priority.</li><li>Ships same business day if the order is placed by 11 am Eastern Time (Monday-Friday); otherwise, next business day.</li><li>Usually arrives 8-15 days after we ship it. There is no guaranteed delivery date with this method.</li><li>A customs bill will be presented to you upon delivery.&#xA0;</li></ul>Not all shipping methods are available in all countries. We cannot ship to that country if you don&apos;t see a shipping method at checkout.Shipping times may be extended due to high volume over the holiday season.<h2 id="general-shipping-policy">General Shipping Policy:</h2>We ship five days a week, Monday through Friday. Tracking for orders shipped late afternoon may not update until the following business day. Please allow an extra day for processing during busy seasons. Shipping times may be extended due to high volume.These delivery estimates all begin once the order has been shipped from our warehouse. Please select FedEx if you need a guaranteed delivery date or guaranteed tracking within the US. We also cannot ship FedEx orders to a P.O. box address or to U.S. territories. With international orders, there is no guaranteed delivery date.For Standard International orders, we ship using DHL eCommerce. Final delivery may be handled by DHL or local couriers; this can vary depending on your location. We do not have a comprehensive list of delivery practices for each country. This option does not have reliable tracking. If you have concerns about the shipping carrier, we recommend selecting FedEx instead.You&apos;ll get an email with tracking info once your order ships. After this, changes or cancellations aren&apos;t possible. You can track your order status on our website under <a href="https://www.gouletpens.com/account" style=" text-decoration: none;">My Account</a>.

What are your shipping policies?

You'll receive an email from us when your order has shipped, which will include tracking information. You can also sign in by clicking the "My Account" link at the top of our site. From there you can view details about your order status. It can take

You&apos;ll receive an email from us when your order has shipped, which will include tracking information. You can also sign in by clicking the &quot;My Account&quot; link at the top of our site. From there you can view details about your order status. It can take up to 24 hours for tracking to update.Once you receive the tracking email, your order is complete and we cannot make any changes to it, nor can it be canceled.

Has my order shipped?

Yes!. We will ship your order to the address you provide when checking out. That address does not have to match your billing address.

Yes!&#xA0;We will ship your order to the address you provide when checking out. That address does not have to match your billing address.

Can I ship my order to a different address than my billing address?

Our current shipping options include FedEx and standard DHL. For domestic Economy and Standard shipping, DHL typically handles the initial leg of the journey, with final delivery made by USPS. Oftentimes, tracking is delayed during this, so your trac

Our current shipping options include FedEx and standard DHL. For domestic Economy and Standard shipping, DHL typically handles the initial leg of the journey, with final delivery made by USPS. Oftentimes, tracking is delayed during this, so your tracking may not indicate the truth of your packages&apos; movement.&#xA0;For International Standard Shipping, the package may start with DHL and then be handed off to your country&#x2019;s local postal service for final delivery.Due to how distribution centers are structured, your package might take a less direct route&#x2014;but rest assured, it&#x2019;s on its way to you.

What shipping carriers do you use?

You'll receive an email from us when your order has shipped, which will include tracking information. You can also log in to your My Account page to view the tracking information there. For international orders, tracking will depend on the shipping m

You&apos;ll receive an email from us when your order has shipped, which will include tracking information.You can also log in to your <a href="https://www.gouletpens.com/account">My Account</a> page to view the tracking information there.For international orders, tracking will depend on the shipping method - Standard Shipping sometimes only tracks within the U.S. while FedEx orders will have full tracking capabilities.

How do I track my order?

At checkout, all shipping information is entered directly by the customer. We do not store address information to autofill. Many devices and payment platforms—like PayPal, Apple Pay, and Google Pay, Androids, and iPhones—may autofill address details,

At checkout, all shipping information is entered directly by the customer. We do not store address information to autofill. Many devices and payment platforms&#x2014;like PayPal, Apple Pay, and Google Pay, Androids, and iPhones&#x2014;may autofill address details, so we recommend double-checking everything before completing your order.&#xA0;Please carefully review your confirmation email. If your email is incorrect in any way email us immediately at <a data-fr-linked="true" href="mailto:info@gouletpens.com">info@gouletpens.com</a>. If your order hasn&#x2019;t shipped yet, we&#x2019;ll do our best to correct the error. However, if the city, state, or zip code needs to be changed, we will have to cancel your order and have you place it anew.Once an order has shipped, we&#x2019;re unable to make any changes or retrieve packages sent to an incorrect address. If the package is returned to us due to an invalid or incorrect address, we can either reship it (shipping fees will apply) or refund the order minus the original shipping cost, and any other fees associated with it being returned to us. We&#x2019;ll contact you directly to coordinate next steps.If an order is marked delivered to the address provided at checkout (the address on the order) and cannot be recovered or is not returned to us, we do not offer refunds or replacements.Thank you for your understanding and for taking a moment to verify your details before placing an order.

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SHIPPING

Can I pre-order an item?

How do I purchase a gift card?

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How do I request a copy of my invoice?

GENERAL ORDER QUESTIONS

Can I edit my order?

Can I cancel my order?

My order has missing or damaged items.

My order never arrived!

I received the wrong item in my order!

How do I leave a note on my order?

ORDER STATUS

What payments do you accept?

Do I have to pay sales tax?

Do I have to pay duties/customs?

When will my credit card be charged?

What are Shop Pay and the Shop App?

Do you offer currency conversion?

How do I redeem a gift card?

How to Pay with Multiple Gift Cards and Payment Methods

PAYMENTS & TAXES

What regular discounts do you offer?

Do you offer any military discounts?

Do you offer price matching?

Where do I enter my birthday code?

DISCOUNTS

ORDER QUESTIONS

How much is my shipping?

When will my order ship?

Can I pick up my order if I live nearby?

When will my order arrive?

What if I need my order by a specific date?

My order says "Delivered", I can't find it.

Do you ship to my country?

Help! I think my package got lost!

What's your return policy?

What will void my warranty?

Is Goulet Pens an authorized retailer for all of the brands it offers?

What should I do if ink leaked in transit?

RETURNS & GENERAL WARRANTY INFORMATION

What converter/cartridge works with a Pilot Pen?

Are there replacement nibs available for...?

Pilot Nibs size guide

What is Pilot's warranty policy?

Why won't my 823 write?

How do I fully fill a Pilot Con-40 or Pilot Con-70?

Pilot Metropolitan Nib Replacement

PILOT

What converter/cartridge works with a Sailor Pen?

What's the difference between the Sailor nibs?

Where is the nib for my Sailor Hocoro?

Where is the feed for my Sailor Hocoro pen?

Does Sailor sell replacement nibs?

What is Sailor's warranty?

SAILOR

Why won't my Visconti Homo Sapiens write?

Do you sell Visconti Replacement nibs?

What is Visconti's warranty policy?

What cartridge/converter works with my Visconti Pen?

Visconti

Does TWSBI sell replacement nibs?

Does the TWSBI ECO have replacement nibs?

What cartridge/converter will work with my TWSBI?

Do I need to take my TWSBI apart before I use it?

How do I put my TWSBI pen back together?

What is TWSBI's warranty policy?

TWSBI

Does LAMY Sell replacement nibs for the LAMY 2000?

Does LAMY sell replacement nibs?

Why is there blue ink in my new LAMY pen

What is LAMY's warranty policy?

What cartridge/converter works with LAMY pens?

LAMY

What is the Pineider warranty?

Pineider

What is Opus 88's Warranty?

Opus 88

What is Diplomat's Warranty?

Diplomat

What is Esterbrook's Warranty?

Esterbrook

What is Monteverde's warranty policy?

Monteverde

What is Conklin's warranty policy?

Conklin

Where can I find the Noodler's pen instruction sheets?

Noodler's

BRAND SPECIFIC INFO

Where can I find general fountain pen education?

How do I fill a fountain pen from an ink sample vial?

How do I install an ink cartridge?

Why is there moisture the cartridge-converter?

How should I hold my fountain pen to avoid writing difficulties?

Can I refill a cartridge?

Cartridge and Converter Compatibility

Where can I compare writing examples?

Where can I compare inks to each other?

Do you sell ink samples?

My pen has a high ink flow!

Do you offer pen tests?

Why isn't my ink sample full?

PRODUCT USE QUESTIONS

My login from your old site won't work.

How do I access my Wishlist?

How do I sign up for the email newsletter?

How do I know what comes included with my order?

How can I find things on your website?

Where can I find all the technical specs about an item?

How do I use my email/SMS coupon?

How do I add my birthday for an extra coupon?

How long can items stay in my cart and will they be saved?

How can I stay updated on restocks or new releases?

Can I include a personalized note with my order?

How do I delete my account?

What is the Bottom Shelf?

Why isn't my birthday and/or welcome code working?

USING OUR SITE

How often do you send marketing emails?

How long will it take to receive my welcome coupon after I sign up?

How do I sign up for marketing SMS (text messages)?

I've signed up but I'm not receiving newsletters. Can you help me?

How do I unsubscribe from marketing/SMS text messages?

How can I stop receiving product review request emails?

How can I stop receiving abandoned cart reminder emails?

How can I submit a product review if the email link does not work?

MARKETING AND EMAILS

How do I create an account?

How do I edit my account information?

I forgot my password. What can I do?

ACCOUNT QUESTIONS

SITE RELATED QUESTIONS

How do I contact you?

Do you have a physical retail storefront?

Can I get a tour of the warehouse?

Where can I find out the value of an antique or discontinued pen?

How do I request a special edition pen or provide feedback on product selection?

Do you offer engraving services?

Do you have donation programs for educational purposes?

Can I return my empty ink sample vials to you?

MISCELLANEOUS

What is the difference between wet and dry-writing inks?

How should I deal with a slow-loading website when attempting to order products?