Operating Hours: We ship Monday–Friday (excluding holidays). Standard Shipping: Processed and shipped within 2 business days. This method does not include a guaranteed delivery date or full tracking. FedEx (Domestic): Orders placed by 11 AM ET ship t

<div dir="ltr" id="isPasted"><h2 data-path-to-node="2" id="general-shipping-policy"><b data-path-to-node="2" data-index-in-node="0">General Shipping Policy</b></h2><h3 data-path-to-node="3" id="processing--shipping-schedule"><b data-path-to-node="3" data-index-in-node="0"><span style="font-size: 16px;">Processing &amp; Shipping Schedule</span></b></h3><ul data-path-to-node="4"><li style="font-size: 16px;"><p data-path-to-node="4,0,0"><b data-path-to-node="4,0,0" data-index-in-node="0">Operating Hours:</b> We ship Monday&#x2013;Friday (excluding holidays).</p></li><li style="font-size: 16px;"><p data-path-to-node="4,1,0"><b data-path-to-node="4,1,0" data-index-in-node="0">Standard Shipping:</b> Processed and shipped within 2 business days. This method does not include a guaranteed delivery date or full tracking.</p></li><li style="font-size: 16px;"><p data-path-to-node="4,2,0"><b data-path-to-node="4,2,0" data-index-in-node="0">FedEx (Domestic):</b> Orders placed by <b data-path-to-node="4,2,0" data-index-in-node="35">11 AM ET</b> ship the same business day; otherwise, they ship the next business day. FedEx does not deliver on weekends.</p></li><li style="font-size: 16px;"><p data-path-to-node="4,3,0"><b data-path-to-node="4,3,0" data-index-in-node="0">International (Standard &amp; FedEx):</b> All international orders ship within 3 business days.</p></li></ul><h3 data-path-to-node="6" id><br></h3><h3 data-path-to-node="6" id="domestic-us-rates--services"><span style="font-size: 16px;"><b data-path-to-node="6" data-index-in-node="0">Domestic (U.S.) Rates &amp; Services</b></span></h3><ul data-path-to-node="7"><li style="font-size: 16px;"><p data-path-to-node="7,0,0"><b data-path-to-node="7,0,0" data-index-in-node="0">Standard: $8.95 for orders under $99,&#xA0;</b><b data-path-to-node="7,0,0" data-index-in-node="18">FREE</b> on orders over $99. Free shipping to APO/FPO addresses.</p></li><li style="font-size: 16px;"><p data-path-to-node="7,1,0"><b data-path-to-node="7,1,0" data-index-in-node="0">FedEx (2-Day/Overnight):</b> Rates range from <b data-path-to-node="7,1,0" data-index-in-node="42">$17.00 (2 Day) to $49.00 (overnight)</b>. These are the only methods with guaranteed delivery dates and end-to-end tracking.</p><ul data-path-to-node="7,1,1" style="font-size: initial;"><li style="font-size: 16px;"><p data-path-to-node="7,1,1,0,0"><i data-path-to-node="7,1,1,0,0" data-index-in-node="0">Note: FedEx cannot deliver to P.O. Boxes or U.S. Territories.</i></p></li></ul></li><li style="font-size: 16px;"><p data-path-to-node="7,2,0"><b data-path-to-node="7,2,0" data-index-in-node="0">Surcharges:</b> A $1.00 surcharge applies to orders shipping to Alaska and Hawaii.</p></li></ul><h3 data-path-to-node="9" id="-1"><br></h3><h3 data-path-to-node="9" id="international-shipping"><span style="font-size: 16px;"><b data-path-to-node="9" data-index-in-node="0">International Shipping</b></span></h3><ul data-path-to-node="10"><li style="font-size: 16px;"><p data-path-to-node="10,0,0"><b data-path-to-node="10,0,0" data-index-in-node="0">Standard (DHL eCommerce):</b> An affordable option with limited tracking and no guaranteed delivery date. Rates vary by location.</p></li><li style="font-size: 16px;"><p data-path-to-node="10,1,0"><b data-path-to-node="10,1,0" data-index-in-node="0">FedEx International:&#xA0;</b>A faster service featuring full end-to-end tracking. FedEx facilitates the movement of your package through customs, and <strong>an additional fee for the processing and handling of your order through customs will be presented to you at the time of delivery.</strong></p><ul><li style="font-size: 16px;"><p data-path-to-node="10,1,0"><strong>These fees are collected by the carrier on behalf of your local government and are not included in your initial shipping payment.</strong></p></li></ul></li><li style="font-size: 16px;"><p data-path-to-node="10,2,0"><b data-path-to-node="10,2,0" data-index-in-node="0">United Kingdom:</b> All orders to the UK must meet a minimum subtotal of <b data-path-to-node="10,2,0" data-index-in-node="69">$200 USD</b> (after discounts).</p></li></ul><h3 data-path-to-node="12" id="customs-duties-and-taxes"><span style="font-size: 16px;"><b data-path-to-node="12" data-index-in-node="0">Customs, Duties, and Taxes</b></span></h3><ul data-path-to-node="13"><li style="font-size: 16px;"><h3 data-path-to-node="5" id="isPasted"><b data-path-to-node="5" data-index-in-node="0">Customs, Duties, and Taxes (Updated Summary)</b></h3><ul data-path-to-node="6"><li><p data-path-to-node="6,0,0"><b data-path-to-node="6,0,0" data-index-in-node="0">Customer Responsibility:</b> You are responsible for all import fees, taxes, duties, and any handling/convenience fees charged by the carrier or your country.</p></li><li><p data-path-to-node="6,1,0"><b data-path-to-node="6,1,0" data-index-in-node="0">Non-Payment Policy:</b> If these fees are not paid to FedEx or the local courier, the package may be destroyed or returned.</p></li><li><p data-path-to-node="6,2,0"><b data-path-to-node="6,2,0" data-index-in-node="0">Refund Eligibility:</b>&#xA0;</p><ul data-path-to-node="6,2,1"><li><p data-path-to-node="6,2,1,0,0"><b data-path-to-node="6,2,1,0,0" data-index-in-node="0">If Destroyed:</b> No refund will be issued.</p></li><li><p data-path-to-node="6,2,1,0,0"><b data-path-to-node="13,2,1,0,0" data-index-in-node="0">If Returned:</b> <span style="margin: 0px; padding: 0px;" id="isPasted">We will refund the order <strong>minus the</strong> original shipping and any return fees/customs costs we incurred</span> to get the package back.</p></li></ul></li></ul></li></ul><h3 data-path-to-node="15" id="tracking--delivery"><span style="font-size: 16px;"><b data-path-to-node="15" data-index-in-node="0">Tracking &amp; Delivery</b></span></h3><ul data-path-to-node="16"><li style="font-size: 16px;"><p data-path-to-node="16,0,0"><b data-path-to-node="16,0,0" data-index-in-node="0">Updates:</b> Tracking emails are sent upon shipment. Standard scans may take <b data-path-to-node="16,0,0" data-index-in-node="73">24&#x2013;48 hours</b> to update in the carrier&apos;s system.</p></li><li style="font-size: 16px;"><p data-path-to-node="16,1,0"><b data-path-to-node="16,1,0" data-index-in-node="0">Forwarding Services:</b> Our liability ends once a package is marked &quot;Delivered&quot; to a forwarding service address. We are not responsible for packages missing after that point.</p></li><li style="font-size: 16px;"><p data-path-to-node="16,2,0"><b data-path-to-node="16,2,0" data-index-in-node="0">Address Changes:</b> No changes or cancellations can be made once an order has shipped.</p></li></ul></div>

General Shipping Information

For the most accurate shipping costs to your location, add items to your cart and proceed to checkout — shipping options and rates will display before payment. Customer Responsibility: You are responsible for all import fees, taxes, duties, and any h

<h1 data-start="230" data-end="257" id="isPasted"><span style="font-size: 24px;">Quick Shipping Guide</span></h1><h3 data-start="259" data-end="278" id="us-domestic"><span style="font-size: 18px;">U.S. Domestic</span></h3><div tabindex="-1"><table data-start="280" data-end="874"><thead data-start="280" data-end="337"><tr data-start="280" data-end="337"><th data-start="280" data-end="289" data-col-size="sm" style="width: 19.7495%;">Method</th><th data-start="289" data-end="299" data-col-size="sm" style="width: 18.184%;">Cost</th><th style="width: 16.6667%;">Processing Time</th><th data-start="299" data-end="314" data-col-size="sm" style="width: 14.5713%;">&#xA0;Estimated Transit Time</th><th data-start="314" data-end="328" data-col-size="sm" style="width: 11.8015%;">Tracking</th><th data-start="328" data-end="337" data-col-size="sm" style="width: 18.9066%;">Notes</th></tr></thead><tbody data-start="396" data-end="874"><tr data-start="396" data-end="530"><td data-start="396" data-end="428" data-col-size="sm" style="width: 19.7495%; text-align: center;"><br></td><td data-start="428" data-end="448" data-col-size="sm" style="width: 18.184%; text-align: center;"><br></td><td style="width: 16.6667%; text-align: center;"><br></td><td data-start="448" data-end="469" data-col-size="sm" style="width: 14.5713%; text-align: center;"><br></td><td data-start="469" data-end="498" data-col-size="sm" style="width: 11.8015%; text-align: center;"><br></td><td data-start="498" data-end="530" data-col-size="sm" style="width: 18.9066%; text-align: center;"><br></td></tr><tr data-start="531" data-end="660"><td data-start="531" data-end="546" data-col-size="sm" style="width: 19.7495%; text-align: center;"><strong data-start="533" data-end="545">Standard&#xA0;</strong><br>(USPS/DHL &#x2192; USPS)</td><td data-start="546" data-end="589" data-col-size="sm" style="width: 18.184%; text-align: center;">$8.95&#xA0;<br>Free on orders over $99, to APO/FPO</td><td style="width: 16.6667%; text-align: center;">2 business days from order date</td><td data-start="589" data-end="609" data-col-size="sm" style="width: 14.5713%; text-align: center;">3&#x2013;8 business days, location dependent</td><td data-start="609" data-end="618" data-col-size="sm" style="width: 11.8015%; text-align: center;">Limited</td><td data-start="618" data-end="660" data-col-size="sm" style="width: 18.9066%; text-align: center;">No full tracking, no guaranteed delivery date</td></tr><tr data-start="661" data-end="767"><td data-start="661" data-end="679" data-col-size="sm" style="width: 19.7495%; text-align: center;"><strong data-start="663" data-end="678">FedEx 2-Day</strong></td><td data-start="679" data-end="695" data-col-size="sm" style="width: 18.184%; text-align: center;">$17.00</td><td style="width: 16.6667%; text-align: center;">Orders before 11 am ET ship same day</td><td data-start="695" data-end="719" data-col-size="sm" style="width: 14.5713%; text-align: center;">2 business days (M&#x2013;F)</td><td data-start="719" data-end="728" data-col-size="sm" style="width: 11.8015%; text-align: center;">Full</td><td data-start="728" data-end="767" data-col-size="sm" style="width: 18.9066%; text-align: center;">No weekend/holiday delivery</td></tr><tr data-start="768" data-end="874"><td data-start="768" data-end="790" data-col-size="sm" style="width: 19.7495%; text-align: center;"><strong data-start="770" data-end="789">FedEx Overnight</strong></td><td data-start="790" data-end="799" data-col-size="sm" style="width: 18.184%; text-align: center;">$49.00</td><td style="width: 16.6667%; text-align: center;">Orders before 11 am ET ship same day</td><td data-start="799" data-end="834" data-col-size="sm" style="width: 14.5713%; text-align: center;">Next business day (weekday only)</td><td data-start="834" data-end="843" data-col-size="sm" style="width: 11.8015%; text-align: center;">Full</td><td data-start="843" data-end="874" data-col-size="sm" style="width: 18.9066%; text-align: center;">No weekend/holiday delivery</td></tr></tbody></table></div><hr data-start="876" data-end="879"><h3 data-start="881" data-end="903" id="international"><span style="font-size: 18px;">International</span></h3><div tabindex="-1"><table data-start="905" data-end="1390"><thead data-start="905" data-end="962"><tr data-start="905" data-end="962"><th data-start="905" data-end="914" data-col-size="sm" style="width: 17.5819%;">Method</th><th data-start="914" data-end="924" data-col-size="sm" style="width: 18.7861%;">Cost</th><th style="width: 16.474%;">Processing Time</th><th data-start="924" data-end="939" data-col-size="sm" style="width: 12.5723%;">&#xA0;Estimated Transit Time</th><th data-start="939" data-end="953" data-col-size="sm" style="width: 12.5722%;">Tracking</th><th data-start="953" data-end="962" data-col-size="md" style="width: 22.7601%;">Notes</th></tr></thead><tbody data-start="1021" data-end="1390"><tr data-start="1021" data-end="1139"><td data-start="1021" data-end="1054" data-col-size="sm" style="width: 17.5819%; text-align: center;"><strong data-start="1023" data-end="1053">DHL International Standard</strong></td><td data-start="1054" data-end="1063" data-col-size="sm" style="width: 18.7861%; text-align: center;">$12-22 (varies by country)</td><td style="width: 16.474%; text-align: center;">within 3 business days of the order being placed</td><td data-start="1063" data-end="1075" data-col-size="sm" style="width: 12.5723%; text-align: center;">3+ weeks</td><td data-start="1075" data-end="1093" data-col-size="sm" style="width: 12.5722%; text-align: center;">&#xA0;Limited/none</td><td data-start="1093" data-end="1139" data-col-size="md" style="width: 22.7601%; text-align: center;">Customs Due upon delivery, no guaranteed delivery date, limited tracking</td></tr><tr data-start="1140" data-end="1250"><td data-start="1140" data-end="1166" data-col-size="sm" style="width: 17.5819%; text-align: center;"><strong data-start="1142" data-end="1165">FedEx International</strong></td><td data-start="1166" data-end="1195" data-col-size="sm" style="width: 18.7861%; text-align: center;">$28-42 (varies by country)</td><td style="width: 16.474%; text-align: center;">within 3 business days of the order being placed</td><td data-start="1195" data-end="1215" data-col-size="sm" style="width: 12.5723%; text-align: center;">6&#x2013;14 business days</td><td data-start="1215" data-end="1224" data-col-size="sm" style="width: 12.5722%; text-align: center;">Yes</td><td data-start="1224" data-end="1250" data-col-size="md" style="width: 22.7601%; text-align: center;">Full tracking. FedEx will pay customs fees to expedite that process and present a final bill to you at delivery</td></tr><tr data-start="1251" data-end="1390"><td data-start="1251" data-end="1275" data-col-size="sm" style="width: 17.5819%; text-align: center;"><strong>FedEx International Priority</strong></td><td data-start="1275" data-end="1307" data-col-size="sm" style="width: 18.7861%; text-align: center;">$36-48 (varies by country)</td><td style="width: 16.474%; text-align: center;">within 3 business days of the order being placed</td><td data-start="1307" data-end="1330" data-col-size="sm" style="width: 12.5723%; text-align: center;">4-10 business days</td><td data-start="1330" data-end="1339" data-col-size="sm" style="width: 12.5722%; text-align: center;">Yes</td><td data-start="1339" data-end="1348" data-col-size="md" style="width: 22.7601%; text-align: center;">Full tracking. FedEx will pay customs fees to expedite that process, and present a final bill to you at delivery</td></tr></tbody></table></div><hr data-start="1392" data-end="1395"><p data-start="1397" data-end="1570">For the most accurate shipping costs to your location, add items to your cart and proceed to checkout &#x2014; shipping options and rates will display before payment.</p><h2 data-path-to-node="5" id="isPasted">Customs, Duties, and Taxes&#xA0;</h2><ul data-path-to-node="6"><li><p data-path-to-node="6,0,0"><b data-path-to-node="6,0,0" data-index-in-node="0">Customer Responsibility:</b> You are responsible for all import fees, taxes, duties, and any handling/convenience fees charged by the carrier or your country.&#xA0;</p></li><li><p data-path-to-node="6,1,0"><b data-path-to-node="6,1,0" data-index-in-node="0">Non-Payment Policy:</b> If these fees are not paid to FedEx or the local government, the package may be destroyed* or returned**.</p></li><li><p data-path-to-node="6,2,0"><b data-path-to-node="6,2,0" data-index-in-node="0">Refund Eligibility:</b>&#xA0;</p><ul data-path-to-node="6,2,1"><li><p data-path-to-node="6,2,1,0,0" id="isPasted"><b data-path-to-node="6,2,1,0,0" data-index-in-node="0">*If Destroyed:</b> No refund will be issued.</p></li><li><p data-path-to-node="6,2,0"><b data-path-to-node="6,2,0" data-index-in-node="22">*If Returned:</b> We will refund the order&#xA0;<b data-path-to-node="6,2,0" data-index-in-node="60">minus</b> original shipping and any return fees/customs costs we had to pay to get the package back. This can take months before a refund can be issued.&#xA0;</p></li></ul></li></ul>

Shipping Options

Shipping costs are calculated based on your location and the service level selected at checkout. Standard Shipping: $8.95 (or FREE on orders over $99/to APO or FPO addresses). FedEx 2-Day: $17.00. FedEx Standard Overnight: $49.00. Surcharges: A $1.00

<div dir="ltr" id="isPasted"><h2 data-path-to-node="0" id="how-much-does-shipping-cost">How much does shipping cost?</h2><p data-path-to-node="1">Shipping costs are calculated based on your location and the service level selected at checkout.</p><hr data-path-to-node="2"><h3 data-path-to-node="3" id="domestic-us-shipping"><b data-path-to-node="3" data-index-in-node="0"><span style="font-size: 16px;">Domestic (U.S.) Shipping</span></b></h3><ul data-path-to-node="4"><li><p data-path-to-node="4,0,0"><b data-path-to-node="4,0,0" data-index-in-node="0">Standard Shipping:</b> <b data-path-to-node="4,0,0" data-index-in-node="19">$8.95</b> (or <b data-path-to-node="4,0,0" data-index-in-node="29">FREE</b> on orders over <b data-path-to-node="4,0,0" data-index-in-node="49">$99/to APO or FPO addresses</b>).</p></li><li><p data-path-to-node="4,1,0"><b data-path-to-node="4,1,0" data-index-in-node="0">FedEx 2-Day:</b> <b data-path-to-node="4,1,0" data-index-in-node="25">$17.00.</b></p></li><li><p data-path-to-node="4,2,0"><b data-path-to-node="4,2,0" data-index-in-node="0">FedEx Standard Overnight:</b> <b data-path-to-node="4,2,0" data-index-in-node="26">$49.00</b>.</p></li><li><p data-path-to-node="4,3,0"><b data-path-to-node="4,3,0" data-index-in-node="0">Surcharges:</b> A <b data-path-to-node="4,3,0" data-index-in-node="14">$1.00</b> surcharge applies to all orders shipping to Alaska or Hawaii.</p></li></ul><hr data-path-to-node="5"><h3 data-path-to-node="6" id="international-shipping"><b data-path-to-node="6" data-index-in-node="0"><span style="font-size: 16px;">International Shipping</span></b></h3><p data-path-to-node="7">Shipping rates are a flat price based on your specific country.</p><ul data-path-to-node="8"><li><p data-path-to-node="8,0,0"><b data-path-to-node="8,0,0" data-index-in-node="0">Standard (DHL eCommerce):</b> Our most affordable option; rates vary by destination.</p></li><li><p data-path-to-node="8,1,0"><b data-path-to-node="8,1,0" data-index-in-node="0">FedEx International:</b> A faster service featuring full end-to-end tracking.</p><ul data-path-to-node="8,1,1"><li><p data-path-to-node="8,1,1,0,0"><b data-path-to-node="8,1,1,0,0" data-index-in-node="0">Note:</b> FedEx facilitates the movement of your package through customs, and an <b data-path-to-node="8,1,1,0,0" data-index-in-node="77">additional fee</b> for the processing and handling of your order through customs will be presented to you at the time of delivery. These fees are collected by the carrier on behalf of your local government and are not included in your initial shipping payment.</p></li></ul></li></ul><hr data-path-to-node="9"><h3 data-path-to-node="10" id="important-notes"><b data-path-to-node="10" data-index-in-node="0"><span style="font-size: 16px;">Important Notes</span></b></h3><ul data-path-to-node="11"><li><p data-path-to-node="11,0,0"><b data-path-to-node="11,0,0" data-index-in-node="0">UK Orders:</b> There is a minimum order threshold of <b data-path-to-node="11,0,0" data-index-in-node="49">$200 USD</b> (subtotal after discounts) for all orders to the United Kingdom.</p></li><li><p data-path-to-node="11,1,0"><b data-path-to-node="11,1,0" data-index-in-node="0">Customs &amp; Duties:</b> For all international orders, you are responsible for any customs fees, duties, or taxes charged by your country. These are not included in our shipping rates.</p></li><li><p data-path-to-node="11,1,0"><span style="font-size: 16px;">Please refer to the <a href="https://www.fedex.com/en-us/shipping/international/duties-and-taxes.html">FedEx International Duties and Taxes website</a> for additional information.</span></p></li><li><p data-path-to-node="11,1,0"><span style="font-size: 16px;">Not all shipping methods are available in all countries. If you don&apos;t see a shipping method at checkout, then unfortunately, we cannot ship to that country.</span></p></li><li><p data-path-to-node="11,1,0"><span style="font-size: 16px;">While we update this Help Center regularly, our <a href="https://www.gouletpens.com/policies/shipping-policy">Shipping Policy Page</a> always has the most current information.</span></p></li></ul></div>

How much is my shipping?

Orders with Standard Shipping ship two business days after they are placed. For FedEx 2-day or Overnight shipping, orders placed before 11 am ET ship the same business day; those placed after 11 am ET ship the following business day. Once your order

<div dir="ltr" id="isPasted"><p data-path-to-node="2">Orders with <b data-path-to-node="2" data-index-in-node="12">Standard Shipping</b> ship two business days after they are placed. For <b data-path-to-node="2" data-index-in-node="80">FedEx 2-day or Overnight</b> shipping, orders placed before 11 am ET ship the same business day; those placed after 11 am ET ship the following business day.</p><p data-path-to-node="3">Once your order ships, we will email you the tracking information. You can also view your order status by clicking <b data-path-to-node="3" data-index-in-node="115">&quot;My Account&quot;</b> at the top of our website. Please note that tracking details may take up to 24 hours to update. You do not need the Shop app to track your package.</p><p data-path-to-node="4"><b data-path-to-node="4" data-index-in-node="0">Important Note:</b> We cannot change or cancel an order once the tracking email has been sent.</p></div><p><span style="font-size: 16px;">You do not need to download or use the Shop app to track your order.&#xA0;</span></p><p><br></p>

Has my order shipped?

Yes!. We will ship your order to the address you provide when checking out. That address does not have to match your billing address.

<p>Yes!&#xA0;</p><p>We will ship your order to the address you provide when checking out. That address does not have to match your billing address.</p>

Can I ship my order to a different address than my billing address?

Our current shipping options include FedEx and standard DHL. For domestic Economy and Standard shipping, DHL typically handles the initial leg of the journey, with final delivery made by USPS. Oftentimes, tracking is delayed during this, so your trac

<p data-start="66" data-end="259" id="isPasted">Our current shipping options include FedEx and standard DHL. For domestic Economy and Standard shipping, DHL typically handles the initial leg of the journey, with final delivery made by USPS. Oftentimes, tracking is delayed during this, so your tracking may not indicate the truth of your packages&apos; movement.&#xA0;</p><p data-start="261" data-end="410">For International Standard Shipping, the package may start with DHL and then be handed off to your country&#x2019;s local postal service or local delivery courier for final delivery.</p><p data-start="412" data-end="545">Due to how distribution centers are structured, your package might take a less direct route&#x2014;but rest assured, it&#x2019;s on its way to you.</p><p><br></p>

What shipping carriers do you use?

You'll receive an email from us when your order has shipped, which will include tracking information. You can also log in to your My Account page to view the tracking information there. For international orders, tracking will depend on the shipping m

<p><span style="font-size: 16px;">You&apos;ll receive an email from us when your order has shipped, which will include tracking information.</span></p><p><span style="font-size: 16px;">You can also log in to your <a href="https://www.gouletpens.com/account">My Account</a> page to view the tracking information there.</span></p><p><span style="font-size: 16px;">For international orders, tracking will depend on the shipping method - Economy/Standard Shipping sometimes only tracks within the U.S., while FedEx orders will have full tracking capabilities both domestically and internationally.</span></p><p><span style="font-size: 16px;">The Shop App also provides tracking information; however, it is not always updated, so checking your email tracking information is recommended.&#xA0;</span></p>

How do I track my order?

At checkout, all shipping information is entered directly by the customer. We do not store address information to autofill. Many devices and payment platforms—like PayPal, Apple Pay, and Google Pay, Androids, and iPhones—may autofill address details,

<p id="isPasted">At checkout, all shipping information is entered directly by the customer. We do not store address information to autofill. Many devices and payment platforms&#x2014;like PayPal, Apple Pay, and Google Pay, Androids, and iPhones&#x2014;may autofill address details, so we recommend double-checking everything before completing your order.&#xA0;</p><p>Please carefully review your confirmation email. If your email is incorrect in any way email us immediately at <a data-fr-linked="true" href="mailto:info@gouletpens.com">info@gouletpens.com</a>. If your order hasn&#x2019;t shipped yet, we&#x2019;ll do our best to correct the error. However, if the city, state, or zip code needs to be changed, we will have to cancel your order and have you place it anew.</p><p>Once an order has shipped, we&#x2019;re unable to make any changes or retrieve packages sent to an incorrect address. If the package is returned to us due to an invalid or incorrect address, we can either reship it (shipping fees will apply) or refund the order minus the original shipping cost, and any other fees associated with it being returned to us. We&#x2019;ll contact you directly to coordinate next steps.</p><p><strong>If an order is marked delivered to the address provided at checkout (the address on the order) and cannot be recovered or is not returned to us, we do not offer refunds or replacements.</strong></p><p>Thank you for your understanding and for taking a moment to verify your details before placing an order.</p>

Oops! I gave you an wrong address

While most packages arrive within a few weeks, there can be delays for various reasons. First, check with your local post office, FedEx office, (or customs office, if your order is international*), depending on which shipping method you used. In many

<p><span style="font-size: 16px;">While most packages arrive within a few weeks, there can be delays for various reasons.</span></p><p><span style="font-size: 16px;">First, check with your local post office, FedEx office, (or customs office, if your order is international*), depending on which shipping method you used. In many cases, you can give your tracking/package number and they can tell you if it&apos;s in the system or not.</span><span style="font-size: 16px;"><span style="font-size: 16px;" id="isPasted"> </span></span></p><p><span style="font-size: 16px;"><span style="font-size: 16px;">If you are still having trouble finding where your order is, please let us know, and we&apos;ll do our best to help track it down.</span></span></p><p>*FOR INTERNATIONAL ORDERS - It is also important to check with your local customs office, because many packages get held there for customs to be collected.&#xA0;</p><p><br></p>

Help! I think my package got lost!

To qualify for Same-Day Shipping, your order must be placed before 11:00 AM ET, Monday–Friday. Orders placed after this cutoff, or on weekends/holidays, will ship the following business day. The day of shipment is considered day zero. Because Saturda

<div dir="ltr" id="isPasted"><h2 data-path-to-node="2" id="fedex-2-day-delivery-guide">FedEx 2-Day Delivery Guide</h2><p data-path-to-node="3">To qualify for <b data-path-to-node="3" data-index-in-node="15">Same-Day Shipping</b>, your order must be placed before <b data-path-to-node="3" data-index-in-node="67">11:00 AM ET, Monday&#x2013;Friday</b>. Orders placed after this cutoff, or on weekends/holidays, will ship the following business day. The day of shipment is considered day zero.</p><h4 data-path-to-node="4" id="when-will-my-fedex-2-day-order-arrive"><b data-path-to-node="4" data-index-in-node="0">When will my FedEx 2-Day order arrive?</b></h4><p data-path-to-node="5">Because Saturday and Sunday are <b data-path-to-node="5" data-index-in-node="32">not</b> delivery days, please use the chart below to estimate your arrival:</p><table data-path-to-node="6" style="margin-right: calc(1%); width: 99%;"><thead><tr><td style="width: 33.0657%;"><div style="text-align: left;"><strong>If you order by 11 AM ET on...</strong></div></td><td style="width: 32.5764%;"><div style="text-align: left;"><strong>It ships on...</strong></div></td><td style="width: 34.2849%;"><div style="text-align: left;"><strong>Your order arrives* on...</strong></div></td></tr></thead><tbody><tr><td style="width: 33.0657%;"><div style="text-align: left;"><span data-path-to-node="6,1,0,0"><b data-path-to-node="6,1,0,0" data-index-in-node="0">Monday</b></span></div></td><td style="width: 32.5764%;"><div style="text-align: left;"><span data-path-to-node="6,1,1,0">Monday</span></div></td><td style="width: 34.2849%;"><div style="text-align: left;"><span data-path-to-node="6,1,2,0">Wednesday</span></div></td></tr><tr><td style="width: 33.0657%;"><div style="text-align: left;"><span data-path-to-node="6,2,0,0"><b data-path-to-node="6,2,0,0" data-index-in-node="0">Tuesday</b></span></div></td><td style="width: 32.5764%;"><div style="text-align: left;"><span data-path-to-node="6,2,1,0">Tuesday</span></div></td><td style="width: 34.2849%;"><div style="text-align: left;"><span data-path-to-node="6,2,2,0">Thursday</span></div></td></tr><tr><td style="width: 33.0657%;"><div style="text-align: left;"><span data-path-to-node="6,3,0,0"><b data-path-to-node="6,3,0,0" data-index-in-node="0">Wednesday</b></span></div></td><td style="width: 32.5764%;"><div style="text-align: left;"><span data-path-to-node="6,3,1,0">Wednesday</span></div></td><td style="width: 34.2849%;"><div style="text-align: left;"><span data-path-to-node="6,3,2,0">Friday</span></div></td></tr><tr><td style="width: 33.0657%;"><div style="text-align: left;"><span data-path-to-node="6,4,0,0"><b data-path-to-node="6,4,0,0" data-index-in-node="0">Thursday</b></span></div></td><td style="width: 32.5764%;"><div style="text-align: left;"><span data-path-to-node="6,4,1,0">Thursday</span></div></td><td style="width: 34.2849%;"><div style="text-align: left;"><span data-path-to-node="6,4,2,0"><b data-path-to-node="6,4,2,0" data-index-in-node="0">Monday</b></span></div></td></tr><tr><td style="width: 33.0657%;"><div style="text-align: left;"><span data-path-to-node="6,5,0,0"><b data-path-to-node="6,5,0,0" data-index-in-node="0">Friday</b></span></div></td><td style="width: 32.5764%;"><div style="text-align: left;"><span data-path-to-node="6,5,1,0">Friday</span></div></td><td style="width: 34.2849%;"><div style="text-align: left;"><span data-path-to-node="6,5,2,0"><b data-path-to-node="6,5,2,0" data-index-in-node="0">Tuesday</b></span></div></td></tr><tr><td style="width: 33.0657%;"><div style="text-align: left;"><span data-path-to-node="6,6,0,0"><b data-path-to-node="6,6,0,0" data-index-in-node="0">Sat / Sun</b></span></div></td><td style="width: 32.5764%;"><div style="text-align: left;"><span data-path-to-node="6,6,1,0">Monday</span></div></td><td style="width: 34.2849%;"><div style="text-align: left;"><span data-path-to-node="6,6,2,0">Wednesday</span></div></td></tr></tbody></table><h3 data-path-to-node="9" style="text-align: center;" id="-delays-may-still-occur-due-to-outside-circumstances">* Delays may still occur due to outside circumstances&#xA0;</h3><table style="width: 100%;"><tbody><tr><td style="width: 33.2618%;"><strong>If you order after 11 AM ET on...</strong></td><td style="width: 33.2122%;"><strong>It ships on...</strong></td><td style="width: 33.3333%;"><strong>Your order arrives* on...</strong></td></tr><tr><td style="width: 33.2618%;"><strong>Monday</strong><br></td><td style="width: 33.2122%;">Tuesday</td><td style="width: 33.3333%;">Thursday</td></tr><tr><td style="width: 33.2618%;"><strong>Tuesday</strong></td><td style="width: 33.2122%;">Wednesday</td><td style="width: 33.3333%;">Friday</td></tr><tr><td style="width: 33.2618%;"><strong>Wednesday</strong></td><td style="width: 33.2122%;">Thursday</td><td style="width: 33.3333%;"><strong>Monday</strong></td></tr><tr><td style="width: 33.2618%;"><strong>Thursday</strong></td><td style="width: 33.2122%;">Friday</td><td style="width: 33.3333%;"><strong>Tuesday</strong></td></tr><tr><td style="width: 33.2618%;"><strong>Friday</strong></td><td style="width: 33.2122%;"><strong>Monday</strong></td><td style="width: 33.3333%;"><strong>Wednesday</strong></td></tr><tr><td style="width: 33.2618%;"><strong>Sat/Sun</strong></td><td style="width: 33.2122%;">Monday</td><td style="width: 33.3333%;"><strong>Wednesday</strong></td></tr></tbody></table></div><h3 data-path-to-node="9" style="text-align: center;" id="isPasted">* Delays may still occur due to outside circumstances&#xA0;</h3><div dir="ltr" id="isPasted"><br><h2 data-path-to-node="9" id="shipping-reminders">Shipping Reminders</h2><ul data-path-to-node="10"><li><p data-path-to-node="10,0,0"><b data-path-to-node="10,0,0" data-index-in-node="0">No Weekend Delivery:</b> FedEx 2-Day and Overnight services deliver on <b data-path-to-node="10,0,0" data-index-in-node="67">weekdays only</b>.</p></li><li><p data-path-to-node="10,1,0"><b data-path-to-node="10,1,0" data-index-in-node="0">Processing Time:</b> While FedEx orders ship quickly, please allow an extra business day for processing during high-volume holiday seasons. Delays due to circumstances outside our control might also affect processing and transit times.&#xA0;</p></li><li><p data-path-to-node="10,2,0"><b data-path-to-node="10,2,0" data-index-in-node="0">Tracking:</b> You will receive a tracking number via email as soon as your label is created. Please allow until the following business day for the carrier to scan and update the status.</p></li></ul></div>

FedEx 2 Delivery Guide

<div dir="ltr" id="isPasted"><h2 data-path-to-node="2" id="fedex-overnight-delivery-guide">FedEx Overnight Delivery Guide</h2><p data-path-to-node="3">To qualify for <b data-path-to-node="3" data-index-in-node="15">Same-Day Shipping</b>, your order must be placed before <b data-path-to-node="3" data-index-in-node="67">11:00 AM ET, Monday&#x2013;Friday</b>. Orders placed after this cutoff, or on weekends/holidays, will ship the following business day. The day of shipment is considered day zero.</p><h4 data-path-to-node="4" id="when-will-my-fedex-overnight-order-arrive"><b data-path-to-node="4" data-index-in-node="0">When will my FedEx Overnight order arrive?</b></h4><p data-path-to-node="5">Because Saturday and Sunday are <b data-path-to-node="5" data-index-in-node="32">not</b> delivery days, please use the chart below to estimate your arrival:</p><table data-path-to-node="6" style="margin-right: calc(1%); width: 99%;"><thead><tr><td style="width: 33.0657%;"><div style="text-align: left;"><strong>If you order by 11 AM ET on...</strong></div></td><td style="width: 32.5764%;"><div style="text-align: left;"><strong>It ships on...</strong></div></td><td style="width: 34.2849%;"><div style="text-align: left;"><strong>Your order arrives* on...</strong></div></td></tr></thead><tbody><tr><td style="width: 33.0657%;"><div style="text-align: left;"><span data-path-to-node="6,1,0,0"><b data-path-to-node="6,1,0,0" data-index-in-node="0">Monday</b></span></div></td><td style="width: 32.5764%;"><div style="text-align: left;"><span data-path-to-node="6,1,1,0">Monday</span></div></td><td style="width: 34.2849%;"><div style="text-align: left;">Tuesday</div></td></tr><tr><td style="width: 33.0657%;"><div style="text-align: left;"><span data-path-to-node="6,2,0,0"><b data-path-to-node="6,2,0,0" data-index-in-node="0">Tuesday</b></span></div></td><td style="width: 32.5764%;"><div style="text-align: left;"><span data-path-to-node="6,2,1,0">Tuesday</span></div></td><td style="width: 34.2849%;">Wednesday</td></tr><tr><td style="width: 33.0657%;"><div style="text-align: left;"><span data-path-to-node="6,3,0,0"><b data-path-to-node="6,3,0,0" data-index-in-node="0">Wednesday</b></span></div></td><td style="width: 32.5764%;"><div style="text-align: left;"><span data-path-to-node="6,3,1,0">Wednesday</span></div></td><td style="width: 34.2849%;">Thursday</td></tr><tr><td style="width: 33.0657%;"><div style="text-align: left;"><span data-path-to-node="6,4,0,0"><b data-path-to-node="6,4,0,0" data-index-in-node="0">Thursday</b></span></div></td><td style="width: 32.5764%;"><div style="text-align: left;"><span data-path-to-node="6,4,1,0">Thursday</span></div></td><td style="width: 34.2849%;">Friday</td></tr><tr><td style="width: 33.0657%;"><div style="text-align: left;"><span data-path-to-node="6,5,0,0"><b data-path-to-node="6,5,0,0" data-index-in-node="0">Friday</b></span></div></td><td style="width: 32.5764%;"><div style="text-align: left;"><span data-path-to-node="6,5,1,0"><strong>Friday</strong></span></div></td><td style="width: 34.2849%;"><div style="text-align: left;"><strong>Monday</strong></div></td></tr><tr><td style="width: 33.0657%;"><div style="text-align: left;"><span data-path-to-node="6,6,0,0"><b data-path-to-node="6,6,0,0" data-index-in-node="0">Sat / Sun</b></span></div></td><td style="width: 32.5764%;"><div style="text-align: left;"><span data-path-to-node="6,6,1,0"><strong>Monday</strong></span></div></td><td style="width: 34.2849%;"><div style="text-align: left;"><strong>Tuesday</strong></div></td></tr></tbody></table><h3 data-path-to-node="9" style="text-align: center;" id="-delays-may-still-occur-due-to-outside-circumstances">* Delays may still occur due to outside circumstances&#xA0;</h3><table style="width: 100%;"><tbody><tr><td style="width: 33.2618%;"><strong>If you order after 11 AM ET on...</strong></td><td style="width: 33.2122%;"><strong>It ships on...</strong></td><td style="width: 33.3333%;"><strong>Your order arrives* on...</strong></td></tr><tr><td style="width: 33.2618%;"><strong>Monday</strong><br></td><td style="width: 33.2122%;">Tuesday</td><td style="width: 33.3333%;">Wednesday</td></tr><tr><td style="width: 33.2618%;"><strong>Tuesday</strong></td><td style="width: 33.2122%;">Wednesday</td><td style="width: 33.3333%;">Thursday</td></tr><tr><td style="width: 33.2618%;"><strong>Wednesday</strong></td><td style="width: 33.2122%;">Thursday</td><td style="width: 33.3333%;">Friday</td></tr><tr><td style="width: 33.2618%;"><strong>Thursday</strong></td><td style="width: 33.2122%;">Friday</td><td style="width: 33.3333%;"><strong>Monday</strong></td></tr><tr><td style="width: 33.2618%;"><strong>Friday</strong></td><td style="width: 33.2122%;"><strong>Monday</strong></td><td style="width: 33.3333%;"><strong>Tuesday</strong></td></tr><tr><td style="width: 33.2618%;"><strong>Sat/Sun</strong></td><td style="width: 33.2122%;"><strong>Monday</strong></td><td style="width: 33.3333%;"><strong>Tuesday</strong></td></tr></tbody></table></div><h3 data-path-to-node="9" style="text-align: center;" id="isPasted">* Delays may still occur due to outside circumstances&#xA0;</h3><div dir="ltr" id="isPasted"><br><h2 data-path-to-node="9" id="shipping-reminders">Shipping Reminders</h2><ul data-path-to-node="10"><li><p data-path-to-node="10,0,0"><b data-path-to-node="10,0,0" data-index-in-node="0">No Weekend Delivery:</b> FedEx 2-Day and Overnight services deliver on <b data-path-to-node="10,0,0" data-index-in-node="67">weekdays only</b>.</p></li><li><p data-path-to-node="10,1,0"><b data-path-to-node="10,1,0" data-index-in-node="0">Processing Time:</b> While FedEx orders ship quickly, please allow an extra business day for processing during high-volume holiday seasons. Delays due to circumstances outside our control might also affect processing and transit times.&#xA0;</p></li><li><p data-path-to-node="10,2,0"><b data-path-to-node="10,2,0" data-index-in-node="0">Tracking:</b> You will receive a tracking number via email as soon as your label is created. Please allow until the following business day for the carrier to scan and update the status.</p></li></ul></div>

FedEx Overnight Delivery Guide

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