Help! I think my package got lost!Updated a month ago

While most packages arrive within a few weeks, there can be delays for various reasons.

First, check with your local post office, FedEx office, (or customs office, if your order is international*), depending on which shipping method you used. In many cases, you can give your tracking/package number and they can tell you if it's in the system or not.

If you are still having trouble finding where your order is, please let us know, and we'll do our best to help track it down.

*FOR INTERNATIONAL ORDERS - It is also important to check with your local customs office, because many packages get held there for customs to be collected.