thegouletpencompany logo
thegouletpencompany logo
All articles

General Shipping InformationUpdated 7 hours ago

General Shipping Policy:

  • We ship five days a week, Monday through Friday. Tracking for orders shipped late afternoon may not update until the following business day. Please allow an extra day for processing during busy seasons. Shipping times may be extended due to high volume.
  • We offer FREE Economy Shipping on any Domestic order over $99. Economy and Standard shipping do not differ in shipping speed, but rather when they leave the warehouse. 
  • Please select FedEx if you need a guaranteed delivery date or guaranteed tracking within the US. We also cannot ship FedEx orders to a P.O. box address or to U.S. territories. 
  • With international orders, there is limited tracking and no guaranteed delivery date.
  • For Standard International orders, we ship using DHL eCommerce. Final delivery may be handled by DHL or local couriers; this can vary depending on your location. We do not have a comprehensive list of delivery practices for each country. This option does not have reliable tracking. If you have concerns about the shipping carrier, we recommend selecting FedEx instead.
  • We cannot ship a FedEx order to a P.O. Box address.
  • Please note that we have a minimum order threshold of USD $200 (subtotal after discounts and before shipping) for all orders to the United Kingdom.
  • All of our shipping rates are a flat price and will depend on your country. These rates do not include customs fees and taxes that the importing country requires.
  • You are responsible for paying any customs fees, duties, or taxes charged by your country upon delivery. We do not cover these charges. If customs fees are not paid, your package may be returned to us or destroyed by the carrier.
  • If your package is returned to us, we will offer a refund of your order minus the original shipping cost and any associated return shipping fees. We will contact you if your package is returned to discuss your specific options.
  • You'll get an email with tracking info once your order ships. After this, changes or cancellations aren't possible. You can track your order status on our website under My Account.

Domestic (U.S.) Shipping

  • Economy (USPS/DHL + USPS): $7.95, free on orders $99+.

  • Standard: $9.95, or $1.95 upgrade if your order already qualifies for free Economy.

  • FedEx 2-Day: $15.95–$17.95 depending on order size. Same speed as Overnight if placed before 11am ET.

  • FedEx Standard Overnight: $39.00, weekday delivery only.

Notes:

  • Alaska/Hawaii add $1 surcharge.

  • PO Boxes/APO/FPO: Eligible for free Economy.

  • FedEx doesn’t deliver on weekends/holidays.

International Shipping

  • International Standard (DHL eCommerce): Most affordable option, but tracking may be limited or unavailable depending on the country. No guaranteed delivery date.

  • FedEx International: Faster and fully trackable.

  • Flat-rate countries: Canada, UK, and select others may qualify for set-rate shipping.

  • UK Customers:  Please note that we have a minimum order threshold of USD $200 (subtotal after discounts and before shipping) for all orders to the United Kingdom.

Customs & Duties

  • You are responsible for paying any customs fees, duties, or taxes charged by your country.

  • Goulet Pens does not cover these charges.

  • Unpaid fees may result in your package being returned or destroyed.

  • If returned, we’ll refund your order minus shipping and any return shipping fees.

Tracking

  • You’ll receive a tracking number when your order ships. If you are using the Shop App, tracking might not update regularly. Please refer to the tracking email we sent for more up-to-date tracking information.

  • Domestic Economy/Standard: USPS scans may take 24–48 hours to update. Limited tracking.

  • International Standard: Tracking is limited.

  • FedEx: Full tracking end-to-end.

When Will My Order Ship?

  • Economy Shipping orders ship on the 3rd business day after being placed.

  • Standard Shipping orders ship the next business day.

  • FedEx orders ship the same day if the order is placed before 11 am Eastern Time. Orders placed after the cutoff will ship the next business day.

Please refer to our FAQs for additional policies and resources. 

While we update this Help Center regularly, our Shipping Policy Page always has the most current information.

Was this article helpful?
Yes
No