You can start a return via our Return Portal. You have 30 days to request and return items, starting from the day you placed the order. We request that returns be sent back to us as soon as possible after approval; if you are close to the end of the
Yes! We are an authorized retailer for all of our brands. We always purchase our products through the U.S. distributor or directly from the manufacturer. One of our core values is to "Be Honest" and our mission statement includes "products we believe
Damage due to misuse and/or accidents are not covered under warranty repairs. This can include, but is not limited to, falls, misuse, repairs not performed by the manufacturer, and any work performed by a privately contracted nibmeister are not cover
If you are within 30 days of your purchase from us, please use our Return Portal to initiate a return. Otherwise if you have a manufacturing defect, here's the information you'll need:. Email address: [email protected]. Phone Number: 520-395-0183.
If you are within 30 days of your purchase from us, please use our Return Portal to initiate a return. Otherwise if you have a manufacturing defect, here's the information you'll need. Pilot guarantees all of its products*. If you are not satisfied w
If you need to repair your damaged TWSBI fountain pen, please send an email to [email protected]. TWSBI prefers that all warranty claims go directly through them. If you're unsuccessful in reaching out for any reason, please let us know and we'll he
If you are within 30 days of your purchase from us, please use our Return Portal to initiate a return. Otherwise if you have a manufacturing defect, or to request a repair with Visconti, we suggest contacting Coles of London, the US distributor for V
To save cost and environmental impact, the instruction sheets to accompany Noodler's pens are downloadable from this link.