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PRODUCT USE QUESTIONS

Where can I learn more about fountain pens?

If you're new to fountain pens, we recommend checking out our Fountain Pen 101 video blog series. It's a five-part series going over all the basics:. We also have a lot of helpful articles in the "Beginner's Guide" section of our blog.

How do I fill a fountain pen from an ink sample vial?

Ink samples are a fantastic way to try out new colors, but getting a small volume of ink into a small ink reservoir can sometimes be logistically challenging. If you can't directly fill your pen from the vial, we recommend using an ink syringe, or fi

How do I install an ink cartridge?

You can check out this video:.

Why is there moisture in my new pen's cartridge converter?

We understand your concern about seeing droplets inside the converter of a new pen. Please be assured that your pen is indeed brand new. The moisture-like appearance is due to an excess of silicone grease in the converter, which is sometimes present

What should I do if I receive a leaking ink sample?

If you receive a leaking ink sample from us, please contact us right away. We are happy to replace any ink samples that leaked during shipping or offer a refund for those affected samples. If possible, a photo of the leaky sample would help us unders

I don't see what I'm looking for, do you carry it?

There are several ways to explore our stock and discover what we carry:. 1. Brand Tabs: Use these tabs to navigate to the brand you’re interested in and select the category you’re looking for under that brand. 2. Search Bar: Enter the name or details

Does "X" come with my order?

We include as much detail as possible in our product descriptions. Please start there to find information about what is included with your purchase and additional product details. For technical specifics, be sure to check out the Tech Specs section o