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<p><span style="font-size: 16px;">Please be assured that your pen is indeed brand new. The moisture-like appearance is due to an excess of silicone grease in the converter, which is sometimes present in the production process. This is not indicative of prior use. We hope this information provides peace of mind regarding your recent purchase.</span></p>

Please be assured that your pen is indeed brand new. The moisture-like appearance is due to an excess of silicone grease in the converter, which is sometimes present in the production process. This is not indicative of prior use. We hope this informa

Why is there moisture the cartridge-converter?

PRODUCT USE QUESTIONS

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ORDER STATUS

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PAYMENTS & TAXES

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DISCOUNTS

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GENERAL ORDER QUESTIONS

ORDER QUESTIONS

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DOMESTIC SHIPPING

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Help! I think my package got lost!

INTERNATIONAL SHIPPING

SHIPPING

What's your return policy?

What will void my warranty?

Is Goulet Pens an authorized retailer for all of the brands it offers?

What is Conklin's warranty policy?

What is Monteverde's warranty policy?

Where can I find the Noodler's pen instruction sheets?

What is Diplomat's Warranty?

RETURNS & WARRANTIES

What converter/cartridge works with a Pilot Pen?

Are there replacement nibs available for...?

Pilot Nibs size guide

What is Pilot's warranty policy?

Why won't my 823 write?

How do I fully fill a Pilot Con-40 or Pilot Con-70?

PILOT

What converter/cartridge works with a Sailor Pen?

What's the difference between the Sailor nibs?

Where is the nib for my Sailor Hocoro?

Where is the feed for my Sailor Hocoro pen?

Does Sailor sell replacement nibs?

What is Sailor's warranty?

SAILOR

Why won't my Visconti Homo Sapiens write?

Do you sell Visconti Replacement nibs?

What is Visconti's warranty policy?

What cartridge/converter works with my Visconti Pen?

Visconti

Does TWSBI sell replacement nibs?

Does the TWSBI ECO have replacement nibs?

What cartridge/converter will work with my TWSBI?

Do I need to take my TWSBI apart before I use it?

How do I put my TWSBI pen back together?

What is TWSBI's warranty policy?

TWSBI

Does LAMY Sell replacement nibs for the LAMY 2000?

Does LAMY sell replacement nibs?

Why is there blue ink in my new LAMY pen

What is LAMY's warranty policy?

What cartridge/converter works with LAMY pens?

LAMY

BRAND SPECIFIC INFO

Where can I find general fountain pen education?

How do I fill a fountain pen from an ink sample vial?

How do I install an ink cartridge?

What should I do if ink leaked in transit?

How should I hold my fountain pen to avoid writing difficulties?

Can I refill a cartridge?

Cartridge and Converter Compatibility

Where can I compare nib writing examples?

My pen has a high ink flow!

Where can I compare inks to each other?

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Where can I find all the technical specs about an item?

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How long can items stay in my cart and will they be saved?

How can I stay updated on restocks or new releases?

Can I include a personalized note with my order?

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USING OUR SITE

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How can I submit a product review if the email link does not work?

MARKETING AND EMAILS

SITE RELATED QUESTIONS

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Can I get a tour of the warehouse?

Where can I find out the value of an antique or discontinued pen?

How do I request a special edition pen or provide feedback on product selection?

Do you offer engraving services?

Do you have donation programs for educational purposes?

MISCELLANEOUS

Why is there moisture the cartridge-converter?Updated 5 days ago