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MISCELLANOUS

How do I contact you?

You can use our Contact Form to send us a message, or use one of the following methods:. Email: [email protected]. Phone: 804-368-0482. Mail: The Goulet Pen Company, 1590 E Parham Rd, Henrico, VA 23228. We do not have a retail storefront or a showr

Do you have a physical retail storefront?

No, we do not. We are online only.

Can I get a tour of the warehouse?

As much as we love sharing our love of fountain pens with our customers, we are not a physical retailer and our insurance prohibits us from allowing customers in our warehouse. Thanks for your understanding!. Feel free to check out our video tour tho

Where can I find out the value of an antique or discontinued pen?

As a retailer of modern, new-release pens, we don't offer valuations on older or discontinued models, but we can offer a few great resources for obtaining estimates and connecting with other enthusiasts. For those seeking information on the value of

I received the wrong item in my order!

We're really sorry about the mix-up! Thank you for giving us a chance to make it right. If you received the wrong item please let us know your order number, the item you originally ordered, and the item you received. For quicker resolution, including

How do I request a special edition pen or provide feedback on product selection?

Thank you for your eagerness for special editions! While we can't guarantee the release of exact product specifications, we are always open to suggestions from our valued customers. If you have a particular request, such as a special color or size fo