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<p>As much as we love sharing our love of fountain pens with our customers, we are not a physical retailer and our insurance prohibits us from allowing customers in our warehouse. Thanks for your understanding!</p><p>Feel free to check out <a href="https://www.youtube.com/watch?v=IXPXLPIerbU">our video tour</a> though!</p>

As much as we love sharing our love of fountain pens with our customers, we are not a physical retailer and our insurance prohibits us from allowing customers in our warehouse. Thanks for your understanding!. Feel free to check out our video tour tho

Can I get a tour of the warehouse?

MISCELLANOUS

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My order arrived but I have missing or damaged items.

My order never arrived!

ORDER STATUS

How much is US shipping?

When will my order ship?

When will my order arrive?

Why hasn't my tracking updated?

Oops! I gave you an incorrect shipping address?

What is the FedEx Delivery Manager and do I need it?

Can I pick up my order if I live nearby?

Do you offer shipping through USPS?

What should I do if I need my overnight shipping order delivered by a specific date?

DOMESTIC SHIPPING

Do you ship to my country?

How much is my shipping?

Do you offer currency conversion?

Do I have to pay duties/customs?

Oops! I gave you an incorrect shipping address!

Help! I think my package got lost!

INTERNATIONAL SHIPPING

What are my payment choices?

Do I have to pay sales tax?

When will my credit card be charged?

I need a copy of my invoice/receipt.

How do I use Shop Pay and how do I update my settings?

PAYMENTS & TAXES

Do you offer any military discounts?

What regular discounts do you offer?

Do you offer price matching?

DISCOUNTS

ORDER QUESTIONS

What's your return policy?

Is Goulet Pens an authorized retailer for all of the brands it offers?

What will void my warranty?

What is LAMY's warranty policy?

What is Pilot's warranty policy?

What is TWSBI's warranty policy?

What is Visconti's warranty policy?

Where can I find the Noodler's pen instruction sheets?

RETURNS & WARRANTIES

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I forgot my password. What can I do?

My login from your old site won't work.

Can I pre-order an item?

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How do I purchase a gift card?

How do I find a product?

Do you sell ink samples?

How long can items stay in my cart and will they be saved?

How do I add an order to my account if I was logged out during purchase?

How can I stay updated on restocks?

Where do I enter my discount code or gift card code?

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USING OUR SITE

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EMAIL & SMS

Where can I learn more about fountain pens?

How do I fill a fountain pen from an ink sample vial?

How do I install an ink cartridge?

Why is there moisture in my new pen's cartridge converter?

What should I do if I receive a leaking ink sample?

I don't see what I'm looking for, do you carry it?

Does "X" come with my order?

PRODUCT USE QUESTIONS

How do I contact you?

Do you have a physical retail storefront?

Where can I find out the value of an antique or discontinued pen?

I received the wrong item in my order!

How do I request a special edition pen or provide feedback on product selection?

Can I get a tour of the warehouse?Updated 2 months ago