thegouletpencompany logo
thegouletpencompany logo

All articles

USING OUR SITE

My login from your old site won't work.

Click the "Sign Up" link at the top of our site to create a new login. We didn't migrate past passwords from our old site (pre-June 2018) as a security precaution. Once you sign up, it'll pull in any past order history if you're using the same email

How do I access my Wishlist?

If you're looking to view or manage your wishlist, follow these simple steps:. 1. Log In to Your Account:. If you're not already logged in, you’ll need to sign in to your account to access your wishlist. Click the heart icon, and you’ll be prompted t

How do I sign up for the email newsletter?

You can go to this page to sign up! You'll receive a welcome email with a welcome coupon from us upon successful submission. Only first-time subscribers are eligible for this coupon.

What’s Included with each item: How to Find Product Details and Add-Ons

Wondering what comes with your order? We’ve made it easy to find all the details you need. 1. Check the Product Description. Start by looking at the product description on the item page. We provide comprehensive details about what’s included with eac

How can I find things on your website?

With thousands of products on our site, finding what you're looking for is easy. There are several ways to explore our stock and discover what we carry:. 1. Brand Tabs: Use these tabs to navigate to the brand you’re interested in and select the categ

Where can I find all the technical specs about an item?

We provide as much detail as possible in our product descriptions. Please start there to learn about what's included in your purchase and other product details. If the information you're looking for isn't included, chances are we don't have it. We're

How do I use my email/SMS coupon?

On desktop: After you've proceeded into checkout, you'll see a textbox on the right that says "Gift card or discount code" -- you'll key in or copy/paste your unique welcome coupon code into that field. On mobile: After you've proceeded into checkout

How do I add my birthday for an extra coupon?

At the bottom of all of our email newsletters, you’ll see a link to “Manage Preferences” -- from there you can add your birthday! Make sure it’s written in MM/DD/YYYY format. On the morning of your birthday (8 am in your timezone), we’ll send you an

How long can items stay in my cart and will they be saved?

Items in your cart are not secured from purchase by others and can sell out. Carts typically retain items for a set amount of time, but this can be influenced by browser settings like pop-ups, ad blockers, cookies, cache, or even logging in from a di

How can I stay updated on restocks or new releases?

If an item is out of stock, the best way to stay informed about its availability is by using the "Notify Me!" option on the product page. Signing up for this alert helps us gauge interest and ensures you’ll receive an email as soon as the item is bac

Can I include a personalized note with my order?

Yes, you can add a personalized note to your order. There is an option to add a note which will be printed on the invoice during the checkout process. If you require additional assistance with the note, email us immediately after placing the order wi

How do I delete my account?

Please email us at [email protected] with your name and email address used to place orders. We will submit the account erasure request then. Depending on the last date of purchase, it can take up to 180 days for your account erasure to take effect.

What is the Bottom Shelf?

These items are either gently used or scratch-n-dent and are a great way to save big as they have a slight discount. All sales are final on bottom shelf items.

Why isn't my birthday and/or welcome code working?

You must add the Ink Sample Package - Surprise Me! (8 Random Ink Samples) to your cart, and then you can input that code in the "Gift Card or Discount Code Box", and it will apply the discount! If you've not added that set to your cart, there is noth