Operating Hours: We ship Monday–Friday (excluding holidays). Standard Shipping: Processed and shipped within 2 business days. This method does not include a guaranteed delivery date or full tracking. FedEx (Domestic): Orders placed by 11 AM ET ship t

<div dir="ltr" id="isPasted"><h2 data-path-to-node="2" id="general-shipping-policy">General Shipping Policy</h2><h3 data-path-to-node="3" id="processing--shipping-schedule">Processing &amp; Shipping Schedule</h3><ul data-path-to-node="4"><li style="font-size: 16px;">Operating Hours: We ship Monday&#x2013;Friday (excluding holidays).</li><li style="font-size: 16px;">Standard Shipping: Processed and shipped within 2 business days. This method does not include a guaranteed delivery date or full tracking.</li><li style="font-size: 16px;">FedEx (Domestic): Orders placed by 11 AM ET ship the same business day; otherwise, they ship the next business day. FedEx does not deliver on weekends.</li><li style="font-size: 16px;">International (Standard &amp; FedEx): All international orders ship within 3 business days.</li></ul><h3 data-path-to-node="6" id> </h3><h3 data-path-to-node="6" id="domestic-us-rates--services">Domestic (U.S.) Rates &amp; Services</h3><ul data-path-to-node="7"><li style="font-size: 16px;">Standard: $8.95 for orders under $99,&#xA0;FREE on orders over $99 (Exclusions: Taxes and Gift Card purchases do not apply toward the free shipping total.)</li><li>Free shipping to APO/FPO addresses.</li><li>FedEx (2-Day/Overnight): Rates range from $17.00 (2 Day) to $49.00 (overnight). These are the only methods with guaranteed delivery dates and end-to-end tracking.<ul><li>Note: FedEx cannot deliver to P.O. Boxes or U.S. Territories.</li></ul></li><li style="font-size: 16px;">Surcharges: A $1.00 surcharge applies to orders shipping to Alaska and Hawaii.</li></ul><h3 data-path-to-node="9" id="-1"> </h3><h3 data-path-to-node="9" id="international-shipping">International Shipping</h3><ul data-path-to-node="10"><li style="font-size: 16px;">Standard (DHL eCommerce): An affordable option with limited tracking and no guaranteed delivery date. Rates vary by location.</li><li style="font-size: 16px;">FedEx International:&#xA0;A faster service featuring full end-to-end tracking. FedEx facilitates the movement of your package through customs, and an additional fee for the processing and handling of your order through customs will be presented to you at the time of delivery.<ul><li style="font-size: 16px;">These fees are collected by the carrier on behalf of your local government and are not included in your initial shipping payment.</li></ul></li><li style="font-size: 16px;">United Kingdom: All orders to the UK must meet a minimum subtotal of $200 USD (after discounts).</li></ul><h3 data-path-to-node="12" id="customs-duties-and-taxes">Customs, Duties, and Taxes</h3><ul data-path-to-node="13"><li style="font-size: 16px;"><h3 data-path-to-node="5" id="isPasted">Customs, Duties, and Taxes (Updated Summary)</h3><ul data-path-to-node="6"><li>Customer Responsibility: You are responsible for all import fees, taxes, duties, and any handling/convenience fees charged by the carrier or your country.</li><li>Non-Payment Policy: If these fees are not paid to FedEx or the local courier, the package may be destroyed or returned.</li><li>Refund Eligibility:&#xA0;<ul data-path-to-node="6,2,1"><li>If Destroyed: No refund will be issued.</li><li>If Returned: We will refund the order minus the original shipping and any return fees/customs costs we incurred to get the package back.</li></ul></li></ul></li></ul><h3 data-path-to-node="15" id="tracking--delivery">Tracking &amp; Delivery</h3><ul data-path-to-node="16"><li style="font-size: 16px;">Updates: Tracking emails are sent upon shipment. Standard scans may take 24&#x2013;48 hours to update in the carrier&apos;s system.</li><li style="font-size: 16px;">Forwarding Services: Our liability ends once a package is marked &quot;Delivered&quot; to a forwarding service address. We are not responsible for packages missing after that point.</li><li style="font-size: 16px;">Address Changes: No changes or cancellations can be made once an order has shipped.</li></ul></div>

General Shipping Information

Shipping costs are calculated based on your location and the service level selected at checkout. Standard Shipping: $8.95 (or FREE on orders over $99 (Exclusions: Taxes and Gift Card purchases do not apply toward the free shipping total.). Free Shipp

<div dir="ltr" id="isPasted"><h2 data-path-to-node="0" id="how-much-does-shipping-cost">How much does shipping cost?</h2>Shipping costs are calculated based on your location and the service level selected at checkout.<hr data-path-to-node="2"><h3 data-path-to-node="3" id="domestic-us-shipping">Domestic (U.S.) Shipping</h3><ul data-path-to-node="4"><li>Standard Shipping: $8.95 (or FREE on orders over $99 (Exclusions: Taxes and Gift Card purchases do not apply toward the free shipping total.)</li><li>Free Shipping to APO or FPO addresses.</li><li>FedEx 2-Day: $17.00.</li><li>FedEx Standard Overnight: $49.00.</li><li>Surcharges: A $1.00 surcharge applies to all orders shipping to Alaska or Hawaii.</li></ul><hr data-path-to-node="5"><h3 data-path-to-node="6" id="international-shipping">International Shipping</h3>Shipping rates are a flat price based on your specific country.<ul data-path-to-node="8"><li>Standard (DHL eCommerce): Our most affordable option; rates vary by destination.</li><li>FedEx International: A faster service featuring full end-to-end tracking.<ul data-path-to-node="8,1,1"><li>Note: FedEx facilitates the movement of your package through customs, and an additional fee for the processing and handling of your order through customs will be presented to you at the time of delivery. These fees are collected by the carrier on behalf of your local government and are not included in your initial shipping payment.</li></ul></li></ul><hr data-path-to-node="9"><h3 data-path-to-node="10" id="important-notes">Important Notes</h3><ul data-path-to-node="11"><li>UK Orders: There is a minimum order threshold of $200 USD (subtotal after discounts) for all orders to the United Kingdom.</li><li>Customs &amp; Duties: For all international orders, you are responsible for any customs fees, duties, or taxes charged by your country. These are not included in our shipping rates.</li><li>Please refer to the <a href="https://www.fedex.com/en-us/shipping/international/duties-and-taxes.html">FedEx International Duties and Taxes website</a> for additional information.</li><li>Not all shipping methods are available in all countries. If you don&apos;t see a shipping method at checkout, then unfortunately, we cannot ship to that country.</li><li>Exclusions: Taxes and Gift Card purchases do not apply toward the free shipping total.</li><li>While we update this Help Center regularly, our <a href="https://www.gouletpens.com/policies/shipping-policy">Shipping Policy Page</a> always has the most current information.</li></ul></div>

How much is my shipping?

Orders with Standard Shipping ship two business days after they are placed. For FedEx 2-day or Overnight shipping, orders placed before 11 am ET ship the same business day; those placed after 11 am ET ship the following business day. Once your order

<div dir="ltr" id="isPasted">Orders with Standard Shipping ship two business days after they are placed. For FedEx 2-day or Overnight shipping, orders placed before 11 am ET ship the same business day; those placed after 11 am ET ship the following business day.Once your order ships, we will email you the tracking information. You can also view your order status by clicking &quot;My Account&quot; at the top of our website. Please note that tracking details may take up to 24 hours to update. You do not need the Shop app to track your package.Important Note: We cannot change or cancel an order once the tracking email has been sent.</div>You do not need to download or use the Shop app to track your order.&#xA0;

Has my order shipped?

YouTube

Blog

Shop

Fountain Pens

Shop Goulet Pens

New Arrivals

thegouletpencompany

Rates & Delivery Estimates

Shipping Rates, Carriers, & Locations

How do I track my order?

My order says "Delivered", I can't find it.

Help! I think my package got lost!

Tracking & Processing Times

Can I edit or cancel my order?

Oops! I gave you an wrong address

Changes & Cancelations

Track, Modify, or Cancel

Shipping Options

What shipping carriers do you use?

FedEx Delivery

Carrier Options

Do you ship to my country?

Do I have to pay duties/customs?

International & Location Rules

My order has missing or damaged items.

I received the wrong item in my order!

Order & Packing Mistakes

General Warranty Guidelines

What will void my warranty?

Return Policy

Returns & Warranty Information

Returns, Broken, & Damaged Items

Where can I find general fountain pen education?

How do I fill a fountain pen from an ink sample vial?

How do I install an ink cartridge?

How should I hold my fountain pen to avoid writing difficulties?

Can I refill a cartridge?

Why is my pen writing so wet? There's too much ink!

Cartridge and Converter Compatibility Guide

Where can I compare inks to each other?

Where can I compare writing examples?

How to use the Compare Feature

What is Conklin's warranty policy?

Conklin

What is Diplomat's Warranty?

Diplomat

What is Esterbrook's Warranty?

Esterbrook

Does LAMY Sell replacement nibs for the LAMY 2000?

Does LAMY sell replacement nibs?

Why is there blue ink in my new LAMY pen

What is LAMY's warranty policy?

What cartridge/converter works with LAMY pens?

LAMY

What is Monteverde's warranty policy?

Monteverde

Where can I find the Noodler's pen instruction sheets?

Noodler's Warranty Information

Noodler's

What is Opus 88's Warranty?

Opus 88

Pelikan Warranty

Pelikan

What is Pilot's warranty policy?

What converter/cartridge works with a Pilot Pen?

Are there replacement nibs available for...?

Pilot Nibs size guide

Why won't my 823 write?

How do I fully fill a Pilot Con-40 or Pilot Con-70?

Pilot Steel Nib Replacement

Pilot

Platinum Warranty

Platinum

What converter/cartridge works with a Sailor Pen?

What's the difference between the Sailor nibs?

Where is the nib for my Sailor Hocoro?

Where is the feed for my Sailor Hocoro pen?

Does Sailor sell replacement nibs?

What is Sailor's warranty?

Sailor

Does TWSBI sell replacement nibs?

Does the TWSBI ECO have replacement nibs?

What cartridge/converter will work with my TWSBI?

Do I need to take my TWSBI apart before I use it?

How do I put my TWSBI pen back together?

What is TWSBI's warranty policy?

TWSBI

What is Visconti's warranty policy?

Do you sell Visconti Replacement nibs?

Why won't my Visconti Homo Sapiens write?

What cartridge/converter works with my Visconti Pen?

Visconti

Fountain Pen 101, Care, Warranty & Brand Info

How do I access my Wishlist?

What’s Included with each item: How to Find Product Details and Add-Ons

Where can I find all the technical specs about an item?

How do I use my email/SMS coupon?

How do I add my birthday for an extra coupon?

How long can items stay in my cart and will they be saved?

How can I stay updated on restocks?

Can I include a personalized note with my order?

How do I delete my account?

What is the Bottom Shelf?

Why isn't my birthday and/or welcome code working?

How should I deal with a slow-loading website when attempting to order products?

Account & Profile Management

How do I leave a note on my order?

How can I find things on your website?

What payments do you accept?

Do I have to pay US State sales tax?

When will my credit card be charged?

Do you offer currency conversion?

How do I redeem a gift card?

How to Pay with Multiple Gift Cards and Payment Methods

PayPal Checkout Questions

What regular discounts do you offer?

Do you offer any military discounts?

Do you offer price matching?

Where do I enter my birthday code?

Pricing, Discounts, & Checkout Issues

How often do you send marketing emails?

How long will it take to receive my welcome coupon after I sign up?

How do I sign up for marketing SMS (text messages)?

I've signed up but I'm not receiving newsletters. Can you help me?

How do I unsubscribe from marketing/SMS text messages?

How can I stop receiving product review request emails?

How can I stop receiving abandoned cart reminder emails?

How can I submit a product review if the email link does not work?

How do I sign up for the email newsletter?

Account, Emails, & Profile Management

How do I create an account?

How do I edit my account information?

ACCOUNT QUESTIONS

How to Un-enroll in Shop Pay

Shop App & Shop Pay

Website & Checkout Support

How do I contact you?

Do you have a physical retail storefront?

Can I get a tour of the warehouse?

Where can I find out the value of an antique or discontinued pen?

How do I request a special edition pen or provide feedback on product selection?