Pricing, Discounts, & Checkout Issues
Have questions about sales tax, accepted payment methods, or troubleshooting a checkout error? Find help with coupon codes, currency queries, and pricing here.
What payments do you accept?
We accept the following payment methods:. Major Credit Cards - Visa, MasterCard, Discover, and American Express. Digital Wallets - PayPal, Apple Pay, Google Pay, and ShopPay. Installment Financing - Available through ShopPay. Important Information Ab
Do I have to pay US State sales tax?
Yes. We collect and pay sales tax in every state where we are legally required to do so. Your sales tax total may include mandatory state retail delivery fees where applicable. Tax rates and requirements change frequently as states pass new "economic
When will my credit card be charged?
Your credit card is authorized when you place your order, and will be charged when your order ships. Credit Card Authorization:What it is: It is a temporary hold on a specific amount of money on your credit card.Example: When you book a hotel room, t
Do you offer currency conversion?
We do not offer currency conversion. All prices are displayed in US dollars.
How do I redeem a gift card?
Place items in your cart, and at checkout, you'll have an opportunity to enter your gift code at the payment screen. It will look like this:. If you've misplaced your gift card code, contact Us and we'll help.
How to Pay with Multiple Gift Cards and Payment Methods
While our system allows customers to use other types of credit card gift cards, only one credit card can be used per order. This means the gift card must cover the total of the full order. If the gift card does not cover the entire amount, the order
PayPal Checkout Questions
If you’re using PayPal to complete your order, you may notice that the amount displayed during checkout does not match the final total on your confirmation. This is a common question, and it happens because PayPal initially shows only the subtotal, w
What regular discounts do you offer?
You can sign up to receive our regular marketing emails or SMS text alerts and we’ll send you a coupon as a first-time subscriber. Email subscribers can also add their birthdate to their profile to receive an additional coupon on your birthday. We al
Do you offer any military discounts?
Yes! We have two types of US military discounts. If you're located at an APO address, we offer FREE standard shipping via USPS, no minimum order size. For all active military personnel, veterans, and their spouses/dependents, we offer a discount of 5
Do you offer price matching?
Since we are an authorized US retailer for all of the brands we sell, generally speaking, all of our products are offered at the lowest price (known as Manufacturer’s Advertised Price, or MAP). We seek to maintain strong relationships with our vendor
Where do I enter my birthday code?
To use your birthday code, first you must add the Ink Sample Package - Surprise Me! (5 Random Ink Samples) to your cart. Then you can input that code in the "Gift Card or Discount Code Box", on the checkout screen. To use your discount code:. 1. On D