What is Pilot's warranty policy?Updated 5 hours ago

Pilot – Warranty Policy

Coverage Period

• General Writing Instruments: 2-year warranty. (includes Explorer Collection, Iro-Utsushi Dip Pen, Kakuno Fountain Pens, MR Collection, Parallel Pens, Prera Fountain Pens) 
  
  
• Fine Writing Instruments: 3-year warranty (Custom 74, Custom 743, Custom 823     Custom 845, Custom Heritage SE, Custom Heritage 92, Custom Heritage 912, Custom Urushi, E95S, Falcon, Grance, Ishime, Justus 95, Silvern, Vanishing Point Collection)
  
  

• Namiki Writing Instruments: These products are covered under a lifetime warranty from the date of purchase. (Aya, Chinkin, Emperor, Nippon Art, Yukari Royale, Yukari)
  
  

What’s Covered

• Manufacturing defects in materials or workmanship
  
  

• Example: cracks, nib/feed misalignment, piston mechanism issues
  
  

What’s Not Covered

• Normal wear and tear
  
  

•  Issues arising from misuse, abuse, neglect, accidental damage, tampering. 
  
  

• Damage from misuse, accidents, or modification
  
  

•  Loss of original parts or theft 
  
  
  

Proof of Purchase

• Original receipt or order confirmation required
  
  

• Warranty applies only to authorized retailer purchases
  
  

Who to Contact

• Within 30 days of purchase: Contact Goulet Pens for replacement/refund
  
  

• After 30 days: 

Pilot Warranty 
[email protected]

Namiki/Fine Writing Instruments 
[email protected]

How to File a Claim

1. Provide proof of purchase (order number, receipt, etc.)
   
   

2. Describe the issue in detail, with photos if possible
   
   

3. Ship the product to the manufacturer (shipping costs may apply)