What is Pilot's warranty policy?Updated 2 months ago

If you are within 30 days of your purchase from us, please use our Return Portal to initiate a return. 

Otherwise if you have a manufacturing defect, here's the information you'll need.

Pilot guarantees all of its products*. If you are not satisfied with the performance of any Pilot product, return the product to Pilot USA, postage paid, and they will replace it free of charge with a comparable product. 

*Pilot Fine Writing and Namiki product purchases are covered by a separate warranty that is specific to those product lines. Please refer to the following product listing for your convenience: 

• Lifetime: Namiki Collection (Aya, Yukari, Royale, Chinkin, Nippon Art, Emperor) 
• 1 Year: Custom Urushi, Custom 845, Custom 823, Custom 743, Custom Heritage 912, Custom Heritage SE, Custom Heritage 92, Custom 74, Heritage, Prera, Vanishing Point, Decimo, Vanishing Point LS, E95S, Falcon, Sterling Silver.

In the U.S., please return all product to: 

Pilot Corporation of America 

Customer Service Manager 

3855 Regent Blvd 

Jacksonville, FL 32224 

Email: [email protected]

Phone Number: (904) 565-7600

For additional information or questions, you can reach out to Pilot USA directly.