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GENERAL ORDER QUESTIONS
How does the ordering process work?
You’ll receive a tracking number via email once your order ships. You might also get a tracking notice from the Shop App if you have that. You do NOT need to download the Shop App to track your order- the email we send will be sufficient. Not seeing
How do I purchase a gift card?
Gift cards are perfect presents for fountain pen enthusiasts. You can purchase gift certificates directly from our site by clicking here. Gift cards can also be found under each tab, and in the "Sales and Deals" section of the website.
How to use the Compare Feature
You can compare up to 4 items side by side. Simply select the check box below the prduct listing on any main collection page. A small blue box will pop up on the right hand side of the screen and it will say 'Compare'. If this isn't showing up, see