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GENERAL ORDER QUESTIONS

Can I pre-order an item?

We're sorry, but we don’t accept pre-orders for out-of-stock items or items that have not yet launched. We offer email notifications when a product launches or restocks if you've signed up for those notifications. You can click the "Notify Me" button

How do I purchase a gift card?

Gift cards are perfect presents for fountain pen enthusiasts. You can purchase gift certificates directly from our site by clicking here. Gift cards can also be found under each tab, and in the "Sales and Deals" section of the website.

How do I add an order to my account if I was logged out during purchase?

If you completed an order while not logged into your account, no worries! We can attach this order to your account manually. Once linked, it should be visible in your account history. If you don't see it, please let us know, and we will assist you fu

How do I request a copy of my invoice?

Just sign in and click the My Account link at the top of our site to see your order history, or contact us and we can help you out.