EMAIL & SMS

How do I sign up for the email newsletter?

You can go to this page to sign up! You'll receive a welcome email with a welcome coupon from us upon successful submission. Only first-time subscribers are eligible for this coupon.

How often do you send marketing emails?

We send out marketing emails 2-3 times per week on average. You’re opted in to receive all of them by default, or you can update your preferences to only receive one per week or one per month. You’ll find a link to “Manage Preferences” at the bottom

What is in your email newsletters?

In our marketing emails, we announce new products, flash sales, company updates, and more.

How long will it take to receive my welcome coupon after I sign up?

You should see an email arrive within several minutes of signing up, though sometimes might take a bit longer. If you don’t see it, be sure to check your Spam folder. Please let us know if you don’t see anything by the following day. SMS should arriv

How do I add my birthday for an extra coupon?

At the bottom of all of our email newsletters, you’ll see a link to “Manage Preferences” -- from there you can add your birthday! Make sure it’s written in MM/DD/YYYY format. On the morning of your birthday (in your timezone), we’ll send you an email

How do I use my email/SMS coupon?

On desktop: After you've proceeded into checkout, you'll see a textbox on the right that says "Gift card or discount code" -- you'll key in or copy/paste your unique welcome coupon code into that field. On mobile: After you've proceeded into checkout

How do I sign up for marketing SMS (text messages)?

You can go to this page to sign up! You’ll receive a welcome SMS with a welcome coupon from us upon successful submission. Only first-time subscribers are eligible for this coupon.

I've signed up but I'm not receiving newsletters. Can you help me?

We’re happy to help! Please let us know your email address and we’ll look into it for you.

How do I unsubscribe from marketing emails?

You can click the “Unsubscribe” link at the bottom of any of our email newsletters. Or, let us know your email address and we can remove you from our mailing list. Note ~ if you re-subscribe at a later date, you may not be eligible for an additional

How do I unsubscribe from marketing SMS text messages?

Just reply with the word “STOP” to any of our SMS messages. Or, let us know your number and we can remove you from our SMS list.

How can I stop receiving product review request emails?

We greatly value the product reviews that our customers leave! But we understand you may wish to unsubscribe from these reminders (once per order). At the bottom of one of these emails, you will see an Unsubscribe link. Or, just let us know and we ca

How can I stop receiving abandoned cart reminder emails?

At the bottom of one of these emails, you will see an Unsubscribe link. Or, just let us know and we can exclude you from these types of emails going forward.