What is Visconti's warranty policy?Updated 2 months ago

If you are within 30 days of your purchase from us, please use our Return Portal to initiate a return. 

Otherwise if you have a manufacturing defect, or to request a repair with Visconti, we suggest contacting Coles of London, the US distributor for Visconti. They have a Visconti Repair form on their site under the Services tab. 

We do not have Visconti parts available for repair. 

All warranty repairs are subject to a flat fee of $25 for shipping. If the pen is sent without a proof of purchase, an additional fee of $55 will be assessed. Other charges might be applicable based on your specific situation. 

Visconti pens are guaranteed for a period of 2 years from the date of purchase against any manufacturing defects. Manufacturers’ defects do not include damage resulting from everyday use, products that have been dropped or damaged from improper use, alterations caused by direct exposure to sunrays, high temperatures, and unauthorized repairs or manipulations. 

Guarantees will only be valid if you present a receipt of purchase from a Visconti authorized dealer along with your repair (Amazon, E-bay, are not authorized dealers). If you need your receipt from Goulet Pens, we can provide you with a copy via email. 

If you have questions before submitting your Visconti Repair form, please email the Visconti Repair Department Manager at [email protected]. 

If you are outside the US, you must contact Visconti Italy directly.