Sailor – Warranty Policy

Coverage Period

• Sailor offers a one-year warranty against original factory defects in material and workmanship.

• Starts from the date of purchase. 
  
  

What’s Covered

• Manufacturing defects in materials or workmanship
  
  

• Example: cracks, nib/feed misalignment, piston mechanism issues
  
  

What’s Not Covered

• Normal wear and tear (as determined by Sailor, in these cases, standard repair or parts replacement charges will apply.) 
  
  

•  Issues arising from misuse, abuse, neglect, accidental damage, tampering. 
  
  

• Damage from misuse, accidents, or modification
  
  

•  Loss of original parts or theft 
  
  
  

Proof of Purchase

• Original receipt or order confirmation required
  
  

• Warranty applies only to authorized retailer purchases
  
  

Who to Contact

• Within 30 days of purchase: Contact Goulet Pens for replacement/refund
  
  

• After 30 days: Itoya of America, Itoya of Canada, or Itoya Japan if you are outside of North America. 

ITOYA of America, Ltd.

Corporate Headquarters 20725 S. Western Ave. Ste. 136, Torrance, CA 90501  
[email protected]  
(310) 527-4170  
(800) 628-4811  
(310) 527-4680 

ITOYA of Canada, Ltd.  

[email protected]  

310.527.4170  

(888) 588-0348 

ITOYA LTD., Japan  

http://www.ito-ya.co.jp

How to File a Claim

1. Provide proof of purchase (order number, receipt, etc.)
   
   

2. Describe the issue in detail, with photos if possible
   
   

3. Ship the product to the manufacturer (shipping costs may apply)