Platinum – Warranty Policy

Coverage Period

• Most Platinum pens come with a 1-year warranty from purchase. 
  
  

What’s Covered

• Manufacturing defects in materials or workmanship
  
  

• Example: cracks, nib/feed misalignment, piston mechanism issues
  
  

What’s Not Covered

• Normal wear and tear
  
  

• Damage from misuse, accidents, or modification
  
  

• Loss or theft
  
  

• Consumables (ink, cartridges, refills)
  
  

Proof of Purchase

• Original receipt or order confirmation required
  
  

• Warranty applies only to authorized retailer purchases
  
  

Who to Contact

• Within 30 days of purchase: Contact Goulet Pens for replacement/refund
  
  

• After 30 days: Contact Luxury Brands of America
  
  

How to File a Claim

1. Provide proof of purchase (order number, receipt, etc.)
   
   

2. Describe the issue in detail, with photos if possible
   
   

3. Ship the product to the manufacturer (shipping costs may apply)