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We’re happy to help! Please let us know your email address and we’ll look into it for you.

I've signed up but I'm not receiving newsletters. Can you help me?

EMAIL & SMS

How do I know if my order has shipped?

How do I track my order?

Can I change my order?

Can I cancel my order?

My order arrived but I have missing or damaged items.

My order never arrived!

ORDER STATUS

How much is US shipping?

When will my order ship?

When will my order arrive?

Why hasn't my tracking updated?

Oops! I gave you an incorrect shipping address?

What is the FedEx Delivery Manager and do I need it?

Can I pick up my order if I live nearby?

Do you offer shipping through USPS?

What should I do if I need my overnight shipping order delivered by a specific date?

DOMESTIC SHIPPING

Do you ship to my country?

How much is my shipping?

Do you offer currency conversion?

Do I have to pay duties/customs?

Oops! I gave you an incorrect shipping address!

Help! I think my package got lost!

INTERNATIONAL SHIPPING

What are my payment choices?

Do I have to pay sales tax?

When will my credit card be charged?

I need a copy of my invoice/receipt.

How do I use Shop Pay and how do I update my settings?

PAYMENTS & TAXES

Do you offer any military discounts?

What regular discounts do you offer?

Do you offer price matching?

DISCOUNTS

ORDER QUESTIONS

What's your return policy?

Is Goulet Pens an authorized retailer for all of the brands it offers?

What will void my warranty?

What is LAMY's warranty policy?

What is Pilot's warranty policy?

What is TWSBI's warranty policy?

What is Visconti's warranty policy?

Where can I find the Noodler's pen instruction sheets?

RETURNS & WARRANTIES

How do I create an account?

How do I edit my account information?

I forgot my password. What can I do?

My login from your old site won't work.

Can I pre-order an item?

How do I redeem a gift card?

How do I purchase a gift card?

How do I find a product?

Do you sell ink samples?

How long can items stay in my cart and will they be saved?

How do I add an order to my account if I was logged out during purchase?

How can I stay updated on restocks?

Where do I enter my discount code or gift card code?

How can I submit a product review if the email link does not work?

USING OUR SITE

How do I sign up for the email newsletter?

How often do you send marketing emails?

What is in your email newsletters?

How long will it take to receive my welcome coupon after I sign up?

How do I add my birthday for an extra coupon?

How do I use my email/SMS coupon?

How do I sign up for marketing SMS (text messages)?

How do I unsubscribe from marketing emails?

How do I unsubscribe from marketing SMS text messages?

How can I stop receiving product review request emails?

How can I stop receiving abandoned cart reminder emails?

Where can I learn more about fountain pens?

How do I fill a fountain pen from an ink sample vial?

How do I install an ink cartridge?

Why is there moisture in my new pen's cartridge converter?

What should I do if I receive a leaking ink sample?

I don't see what I'm looking for, do you carry it?

Does "X" come with my order?

PRODUCT USE QUESTIONS

How do I contact you?

Do you have a physical retail storefront?

Can I get a tour of the warehouse?

Where can I find out the value of an antique or discontinued pen?

I received the wrong item in my order!

How do I request a special edition pen or provide feedback on product selection?

MISCELLANOUS

I've signed up but I'm not receiving newsletters. Can you help me?Updated 2 months ago